Many independent hotels and smaller hotel chains lack the resources to tackle the massive task of online marketing and revenue management for their properties.

This is why companies like HotelsDot exist – to step in as a revenue management team for hotels who can’t afford a full-fledged in-house team.

We interviewed Meritxell Pérez, founder and CEO of HotelsDot, on how SiteMinder’s technology has helped them to increase occupancy and overall revenue for the hotels they work with.

Tell us a little bit about HotelsDot. How was HotelsDot born?

Revenue management started being a thing 12-15 years ago, and only big companies could afford a professional revenue management team.

So, I realised that Independent hotels and small hotel chains were working without the idea of managing prices, or assessing occupancy, or looking at the market’s behaviour. They weren’t thinking about how to market your rooms to sell the highest number of rooms at the highest possible price.

Why is it important to use a channel manager?

If you own a hotel, or you work in one, and you’re thinking of getting a channel manager, you know that it’s a big investment in making your staff’s time more efficient when updating pricing.

In the world of connectivity between channels, and connectivity between your PMS and online channels, for those of us that are not used to IT, tools like these are certainly a relief.

Every hotel needs efficient revenue management, and I think a tool like SiteMinder is essential, because you can react to the market very quickly.

How did you find out about SiteMinder?

Well, in our work, managing revenue, it’s fundamental to have the technological tools that help you to speed up the management of all the data and variables we
analyse daily.

And SiteMinder has a 100% reliability rate. I am really happy with how it works – the usability is very intuitive for creating reports, and we get data that it is very useful to us. We use these reports to see the different channels are performing in terms of sales.

Also, the SiteMinder support team is very efficient, they answer quickly. And I find that they are aware of the latest trends.

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About Meritxell Pérez

With more than 15 years of experience in the hotel industry, Meritxell is certainly a specialist in the implementation of yield & revenue Management. Over the course of her extensive career, Meritxell has collaborated with Catalonia Hotels, CityPark Hoteles and Eurostars-Hotusa, amongst other prestigious chains. In 2006 she founded HotelsDot, the first Spanish company specialising in helping hotels with revenue management. HotelsDot currently has a team of over 10 professionals and more than 70 clients. During this time, she has dealt with more than 100 properties in different locations. Meritxell also delivers courses and talks about revenue management, and has collaborated in the creation of the Postgraduate degree in Revenue Management from EUDHT (UAB – Bellaterra) and the online Professional Course on Revenue Management by HotelsDot. Meritxell maintains a blog where she posts about the latest news in revenue management and yield management.