Guest Experience

The most important part of your hotel are its guests. Maintaining their satisfaction is the key to the continued success of your business.

Use our blogs and eBooks to find tips on how you can achieve the best possible experience for your guests.

 


Dogs are loyal to their owners and a hotel loyalty program will help improve your hotel's online reputation

Why loyalty programs are vital for your hotel’s online reputation

Nothing is more important at your hotel than online reputation. Help grow your positive web presence with loyalty programs using these tips from SiteMinder.

‘Great guest experience’ is the biggest motivator for hoteliers globally

Hoteliers are passionate about great guest experience. A recent survey from SiteMinder asked them to rank their key motivators.

Sustainable hotels: How do you balance the struggle between luxury and frugality?

Sustainable hotels take time and commitment to achieve but it doesn’t have to be at the detriment of profit or guest experience. SiteMinder explores.

How to remove friction from your guest’s hotel booking experience

How to remove friction from your guest’s hotel booking experience

Customer friction is a powerful booking barrier because it can come from many directions, but the good thing is how easy it is to solve. Find out how in this SiteMinder blog.

Hotel culture: A lion overlooking a Chinese hotel

Why it’s important to let your destination shape hotel culture

Your hotel culture should not only stay true to your brand values, but it should also reflect the local community that your hotel is located within.

8 reasons why a mobile app is a good idea for your hotel

8 reasons why a mobile app is a good idea for your hotel

A mobile app is the next logical step to boost your customer service, data analysis, and technological advancement. Here’s why we think it’s such a good idea…

Red sign showing high occupancy at a hotel

How to manage high occupancy rates and build better guest loyalty programs

When your hotel occupancy is near capacity, it’s the perfect time to work on guest loyalty. Here’s how to engage your guests and improve long-term business.

online reviews

Online reviews and the importance of managing them at your hotel

Online reviews may seem too time-consuming and tedious to manage, but they’re becoming more important as time goes by. Here’s why you need to pay attention.

5 things about your hotel’s website that will scare guests away

Here are 5 things about your hotel’s website that will scare your guests away…maybe for good. Find out how to make your website more friendly in this SiteMinder blog…

Virtual Reality: Is this the new frontier for hotel marketing and booking strategies?

More hoteliers are using virtual reality via tours of their properties to improve their marketing and direct booking strategies. Here’s how you can too…

Can hoteliers use Pokémon Go to drive revenue?

By now, you’ve probably heard of the new phenomenon of Pokémon Go. But how can a mobile game about imaginary creatures impact your hotel’s revenue? Let’s discuss…

Drive more hotel bookings: 5 ways to make sure your hotel packages pack a punch

Packages are passé. Bed and breakfast is the norm – and somewhat expected. So how do you drive more hotel bookings with hotel packages that pack a punch. This SiteMinder blog has five creative ideas…

5 reasons your hotel should publish a blog (…and 3 reasons not to)

Should your hotel publish a blog? There are many reasons to host a blog on your website and regularly publish content. Here are 5 good reasons to have a blog…and 3 reasons not to.

Hotel Technology 2020: What will the hotel of the future look like?

Wearables, virtual reality, and 3D printing are all significant trends demanding attention in the technology sector. So, how will hotel technology shape our guest experience of the future?

Hotel Customer Service: How to use Twitter to engage & listen to your guests

Hotel staff are often not as confident at responding to tweets as they are with face-to-face customer service. Here’s some advice on how to use Twitter for hotel customer service…

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