SiteMinder Support: How to get in touch with us over Christmas and New Year

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As always, the SiteMinder support teams are here to help you over the festive period.

We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.

Before you pick up the phone, try searching our helpful Knowledge Base centres – they’re packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way too.

You can find the Knowledge Base centres for each of our hotel technology products here:

For questions about TheBookingButton: https://thebookingbutton-help.siteminder.com/s/

For questions about The Channel Manager: https://thechannelmanagerhelp.com/s/

For questions about Canvas: https://canvas-help.siteminder.com/s/

If you can’t find what you’re looking for in the help centres, then contact one of our global offices using the information below.


How to contact SiteMinder support in Australia

All times are in Australian Eastern Time (AEDT)

AUS Toll Free: 1300 736 198
NZ Toll Free: 0800 452 450
If you’re calling from overseas: +61 2 9221 4444

 

23rd December 8am – 6pm
24th December – Christmas Eve 8:30am – 5:30pm
25th December – Christmas Day Closed
26th December – Boxing Day 8am – 6pm
27th December 8am – 6pm
28th December 8am – 6pm
29th December 8am – 6pm
30th December 8am – 6pm
31st December – New Year’s Eve 8:30am – 5:30pm
1st January – New Year’s Day Closed
2nd January 8am – 6pm
3rd January 8am – 6pm

 


How to contact SiteMinder support in The Americas

All times are in Central Standard Time (CST)

USA Toll Free: 1 800 511 6038
If you’re calling from overseas: +1 (972) 685 2160

 

23rd December

8am – 7pm

24th December – Christmas Eve

Closed
25th December – Christmas Day

Closed

26th December – Boxing Day

Email support requests only: 9am – 5pm

27th December

8am – 7pm

28th December

8am – 7pm
29th December

8am – 7pm

30th December

8am – 7pm

31st December – New Year’s Eve

Closed

1st January – New Year’s Day

Closed

2nd January

Email support requests only: 9am-5pm
3rd January

8am – 7pm

 


How to contact SiteMinder support in Europe & Africa

All times are in Greenwich Mean Time (GMT)

UK: +44 (0)20 3151 0730
Spain: +34 93 220 1590
Germany Toll Free: +49 30 5683 73797
France: +33 (0)9 87 67 94 07
Austria: +43 720 115 211
Italy: +39 (0)6 94805161
Portugal: +351 308 802 929
Ireland: +353 1 531 4884
South Africa Toll Free: +27 (0)800 983 791

 

23rd December 9am – 5pm
24th December – Christmas Eve Email support requests only: 9am – 3.30pm
25th December – Christmas Day Closed
26th December – Boxing Day Closed
27th December 9am – 5pm
28th December 9am – 6pm
29th December 9am – 6pm
30th December 9am – 6pm
31st December – New Year’s Eve Email support requests only: 9am – 3.30pm
1st January – New Year’s Day Closed
2nd January 9am – 5pm
3rd January 9am – 6pm

 


How to contact SiteMinder support in Asia

All times are in Indochina Time (ICT) – this support team is based in Sydney but you can call them toll free using the numbers below:

Australia Support: +61 2 9221 4444
Hong Kong: +852 3018 8590
Indonesia Toll Free: 001 80306131875
Malaysia: +603 8689 8005
Philippines: +63 22313977
Singapore: +65 6690 7227
Taiwan: +886 2 7705 4489
Thailand: +66 2 105 4160
Thailand Toll Free: 001 800 61361874
Vietnam: +84 47 3000021

 

23rd December 8am – 5pm
24th December – Christmas Eve Email support requests only: 8am – 2:30pm
25th December – Christmas Day Closed
26th December – Boxing Day 8am – 5pm
27th December 8am – 5pm
28th December 8am – 5pm
29th December 8am – 5pm
30th December 8am – 5pm
31st December – New Year’s Eve 8am – 2:30pm
1st January – New Year’s Day Closed
2nd January 8am – 5pm
3rd January 8am – 5pm

 

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