Share this
- 112shares
- Facebook24
- LinkedIn88
As always, the SiteMinder support teams are here to help you over the festive period.
We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.
Before you pick up the phone, check out our helpful Knowledge Base – it’s packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way, too.
There is a Knowledge Base section for each of our hotel technology products:
- The Channel Manager
- Online Booking Engine (TheBookingButton)
- Website Builder (Canvas)
- Business Intelligence (Prophet)
- Global Distribution System (GDS)
You can also send us a message straight from the app and you’ll need to log in to do this.
If you can’t find what you’re looking for in the help centres, then fill out the Support Form in the Knowledge Base.
How to contact SiteMinder support in Australia and the Pacific
Refer to our contact page for Customer Support phone numbers in your region.
| Sunday 23rd December | 8.30am – 5.30pm |
| Christmas Eve: Monday 24th December | 8am – 6pm |
| Christmas Day: Tuesday 25th December | Closed – please complete Support Form |
| Boxing Day: Wednesday 26th December | 8am – 6pm |
| Thursday 27th December | 8am – 6pm |
| Friday 28th December | 8am – 6pm |
| Saturday 29th December | 8am – 6pm |
| Sunday 30th December | Closed – please complete Support Form |
| New Year’s Eve: Monday 31st December | 8am – 6pm |
| New Year’s Day: Tuesday 1st January | Closed – please complete Support Form |
| Wednesday 2nd January | 8am – 6pm |
How to contact SiteMinder support in The Americas
Refer to our contact page for Customer Support phone numbers in your region.
| Sunday 23rd December | Closed – please complete Support Form |
| Christmas Eve: Monday 24th December | 8am – 7pm |
| Christmas Day: Tuesday 25th December | Closed – please complete Support Form |
| Boxing Day: Wednesday 26th December | 8am – 7pm |
| Thursday27th December | 8am – 7pm |
| Friday 28th December | 8am – 7pm |
| Saturday 29th December | 8am – 7pm |
| Sunday 30th December | Closed – please complete Support Form |
| New Year’s Eve: Monday 31st December | 8am – 7pm |
| New Year’s Day: Tuesday 1st January | Closed – please complete Support Form |
| Wednesday 2nd January | 8am – 7pm |
How to contact SiteMinder support in Europe & Africa
Refer to our contact page for Customer Support phone numbers in your region.
| Sunday 23rd December | Closed – please complete Support Form |
| Christmas Eve: Monday 24th December | 8am – 6pm |
| Christmas Day: Tuesday 25th December | Closed – please complete Support Form |
| Boxing Day: Wednesday 26th December | 8am – 6pm |
| Thursday 27th December | 8am – 6pm |
| Friday 28th December | 8am – 6pm |
| Saturday 29th December | 8am – 6pm |
| Sunday 30th December | Closed – please complete Support Form |
| New Year’s Eve: Monday 31st December | 8am – 6pm |
| New Year’s Day: Tuesday 1st January | Closed – please complete Support Form |
| Wednesday 2nd January | 8am – 6pm |
How to contact SiteMinder support in Asia
Refer to our contact page for Customer Support phone numbers in your region.
| Sunday 23rd December | Closed |
| Christmas Eve: Monday 24th December | 8am – 5pm |
| Christmas Day: Tuesday 25th December | Closed – please complete Support Form |
| Boxing Day: Wednesday 26th December | 8am – 5pm |
| Thursday 27th December | 8am – 5pm |
| Friday 28th December | 8am – 5pm |
| Saturday 29th December | 8am – 2.30pm |
| Sunday 30th December | Closed |
| New Year’s Eve: Monday 31st December | 8am – 5pm |
| New Year’s Day: Tuesday 1st January | Closed |
| Wednesday 2nd January | 8am – 5pm |
