A hotel's profitability is a direct function of the satisfaction of its guests, making customer service a top priority in today's competitive business climate.
A list of new concepts and business models to match the demands of the modern business traveller, who is looking for quality, luxury and speed above all.
A clever list on what guests are really looking for when booking a hotel online. Excellent booking experience, luxury accommodation, great customer service may lead to hotel success.
Exceeding your customers’ expectations so they keep coming back to stay at your hotel is a must. Here are some tips on how to build customer loyalty.