Lost productivity is costing the hospitality industry a huge amount. Simon Tarr, from People 1st, explains how to improve productivity at your hotel…
Leading researchers have found that daily smartphone use substantially influences a guest’s travel experience. Here’s what your hotel should know about travellers use of their mobiles...
Last-minute bookings offer a real opportunity for hotels – if they have the right technology. SiteMinder offers advice to help sell those very final rooms.
New research shows that hotels are applying more fees and surcharges for extras than ever before - SiteMinder shows why your hotel should be transparent...
With the news that some businesses are using unlawful methods to gain positive online reviews, how can you make sure your hotel stays within the law?
What website features do international travellers want from your hotel's website? SiteMinder uses stats from Worldpay to examine the online booking journey.
Online hotel reviews are changing everything - hotel operators must became adept in the art of handling online guest reviews in order to stay competitive.
A hotel's profitability is a direct function of the satisfaction of its guests, making customer service a top priority in today's competitive business climate.
A list of new concepts and business models to match the demands of the modern business traveller, who is looking for quality, luxury and speed above all.
A clever list on what guests are really looking for when booking a hotel online. Excellent booking experience, luxury accommodation, great customer service may lead to hotel success.
Exceeding your customers’ expectations so they keep coming back to stay at your hotel is a must. Here are some tips on how to build customer loyalty.