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The travel industry is constantly evolving and hotels need to adapt quickly to the dynamic nature of customer behaviour. Check out our blog and infographics to keep up with the latest insights.

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SiteMinder interviews hotel general managers in this new series.

At the front desk with Eric Hallin: “Running a hotel is like running a city. Doing it alone is impossible”

Eric Hallin's hotel career spans 40 years. Now in his tenth year at the Rembrandt in Bangkok, he leads his team who create a great experience for the many international guests. SiteMinder found out the secrets to his success...

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147
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What's on

Your November guide to what’s on with SiteMinder

Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at November’s events...

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56
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Hotel plans for the future

5 ways you can improve your future hotel business strategy

To remain competitive in the future, hotels will have to further emphasise the level of service they provide to guests. Here are five ways to improve.

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43
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Profiling ‘The Matchmaker’: Is this your hotel of the future?

‘The Matchmaker’ is a hotel that will allow guests to impact the culture and brand of the hotel through personal connections and relationships. Does this sound like your hotel?

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23
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Profiling ‘The Choreographer’: Is this your hotel of the future?

‘The Choreographer’ is a hotel of the future which will redefine service by managing the entire travel experience in a painless manner to remove any stress from the guest.

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60
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Profiling ‘The Neighbour’: Is this your hotel of the future?

'The Neighbour' is a hotel that prioritises the connection between hotel and local area, operating as a mediator for guests to get a valuable and authentic experience.

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52
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The architect is a hotel of the future

Profiling ‘The Architect’: Is this your hotel of the future?

The Architect is a hotel that creates creative, flexible, and creative spaces that appeal to guests who have a diverse range of needs. Does this sound like your property?

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50
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Profiling ‘The Curator’: Is this your hotel of the future?

The Curator is a hotel that listens to the individual needs of guests and facilitates the required resources to personalise their stay. Does this sound like your property?

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68
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Travel Industry Trends: What is the future of hotel design?

Industry Predictions: What is the future of hotel design?

Hotel design isn’t just about the height of your ceiling or the colour of your carpet. In the future there are many different aspects that will define the setup of hotel businesses.

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108
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Google search predicts hotel occupancy

Can Google search results predict hotel occupancy rates?

Is there a correlation between accommodation searches and hotel demand? Data from Google and STR seems to show this is the case. Check out the findings here.

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151
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Loyal hotel guest enjoys value for money

Is value-for-money the key to driving guest loyalty at your hotel?

With guest loyalty increasingly hard to inspire within travellers, hotels need to focus on giving their customers value-for-money

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64
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Hotel guest choosing travel destination

Why the guest booking journey begins at choosing a destination (part one)

Choosing a destination is by far the most important decision for travellers. It’s one that is begins the booking process and is influenced by a range of factors.

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62
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Free on-demand webinar: How to attract Chinese travellers to your hotel

Did you know the Chinese typically dedicate almost a quarter of their income to spend on travel? That’s great news for hoteliers! Learn more in this exciting webinar...

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101
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Hotel industry professionals listening to talks

5 of the best must-watch TED talks for hotel managers

TED talks always deliver a powerful message and spread positive ideas. For hotels, there is plenty to learn about hospitality and technology from these discussions.

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1.6K
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Free on-demand webinar: Why you should be engaging with your hotel’s social fans

More and more people are using social media to influence the way they plan and participate in travel. Learn more in this exciting webinar...

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62
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  • Solutions
    • Independent hotels
    • Groups and chains
    • Enjoy higher occupancy and revenue
    • Get more direct bookings
    • Stay ahead of your competition
    • Save time and money
  • Products
    • Channel manager
    • Online booking engine
    • Hotel website design
    • Hotel business intelligence
    • Global Distribution System
  • Partners
    • Become a partner
    • SiteMinder Exchange
    • Integrations
    • Online travel agencies
    • Wholesalers
    • Global distribution system
    • Internet booking engines
    • Property management systems
    • Central reservation systems
    • Revenue management systems
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