Managing your reputation can be overwhelming and it can be hard to know where to start with the many online reviews that are posted about your property. This blog looks at how to handle both complaints and rave reviews.
We know that employee turnover is an expensive problem in the hotel industry, but if you adopt better practices and hire right, you can keep your best people around for years to come.
Your guests are using Facebook for at least 20 minutes a day - so what ideas can you use to grow your hotel's Facebook page likes organically?
Finding hotel technology, marketing, and management blogs and resources just got a whole lot easier. Here’s a look at what’s new from SiteMinder Resources...
What are the 10 most common misconceptions when it comes to food and kitchen waste? And what action can you take in your hotel’s kitchen to overcome them?
You might need us for something over Christmas and New Year and that’s okay because our global offices remain open for most of the holiday period. Here’s some helpful information about how to get in touch with us wherever you are in the world…
You know that your hotel has to save money from your operations somewhere - and reducing waste is a great place to start. But how do you convince your hotel staff to become just as enthusiastic and engaged?
In the first of a series of 10 guides, The British Hospitality Association, along with waste management experts SWR and Winnow, offers advice to hoteliers on new and innovative ways to reduce waste...
With the news that some businesses are using unlawful methods to gain positive online reviews, how can you make sure your hotel stays within the law?
Online hotel reviews are changing everything - hotel operators must became adept in the art of handling online guest reviews in order to stay competitive.
Why determining a hotel’s supply isn’t as simple as counting rooms, and how real-time reservations can be managed with real-time technology.
Exceeding your customers’ expectations so they keep coming back to stay at your hotel is a must. Here are some tips on how to build customer loyalty.
A smart list of key benefits of direct online bookings and ways how they can be optimised to put your hotel ahead of the competition.
Travel is the ultimate indulgence and is often an important milestone in a fledgling relationship, so it is the perfect time for your hotel to create romantic, unforgettable Valentine’s Day experiences that will bring couples flocking to your property.