How to

Whether you are an experienced hotelier or first-timer, there are always questions you may have about running your hotel.

Read through our blogs to find solutions and tips to make your business propser.


SiteMinder over the festive period

How to get in touch with SiteMinder over the festive period

You might need us for something over Christmas and New Year and that’s okay because our global offices remain open for most of the holiday period. Here’s some helpful information about how to get in touch with us wherever you are in the world…

Quick wins to save money #2: How to engage your hotel staff in the fight against waste

You know that your hotel has to save money from your operations somewhere – and reducing waste is a great place to start. But how do you convince your hotel staff to become just as enthusiastic and engaged?

Quick wins to save money #1: How your hotel can find new ways to reduce waste

In the first of a series of 10 guides, The British Hospitality Association, along with waste management experts SWR and Winnow, offers advice to hoteliers on new and innovative ways to reduce waste…

9 simple rules to stay on the right side of managing online reviews

With the news that some businesses are using unlawful methods to gain positive online reviews, how can you make sure your hotel stays within the law?

How hotels can take control of the Internet economy

The Internet economy’s a massive opportunity. SiteMinder’s VP Marketing discusses how hotels can take control to attract, reach and convert guests globally.

How to handle online guest reviews of your hotel

Online hotel reviews are changing everything – hotel operators must became adept in the art of handling online guest reviews in order to stay competitive.

How to overcome the flaw in hotel revenue management

Why determining a hotel’s supply isn’t as simple as counting rooms, and how real-time reservations can be managed with real-time technology.

How to drive sales through great customer experience

Exceeding your customers’ expectations so they keep coming back to stay at your hotel is a must. Here are some tips on how to build customer loyalty.

How direct online bookings can put you ahead of the competition

A smart list of key benefits of direct online bookings and ways how they can be optimised to put your hotel ahead of the competition.

How to increase your room bookings during the month of love

Travel is the ultimate indulgence and is often an important milestone in a fledgling relationship, so it is the perfect time for your hotel to create romantic, unforgettable Valentine’s Day experiences that will bring couples flocking to your property.

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