ROOMS WITH A VIEW: White Sands Negril
In ‘Rooms with a View’, we speak to SiteMinder customers to understand how they run their hotel business and how they’re handling travel industry changes.
Trends and advice
Understand hotel industry statistics and learn how guests book a room online and what guests expect during their hotel experience.
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Why your hotel can’t afford to overlook these emerging economies
China is crucial in the emerging economies category. But while it presents opportunities for hotels, there are other countries that shouldn't be overlooked.
Why it’s time to stop the Chinese travel fascination and start capitalising
Opportunities presented by the world's largest tourism market are huge. SiteMinder looks at how and why you should be capitalising on Chinese travellers.
Hotel challenges: The one constant, six continents, one hundred and sixty countries on
SiteMinder discusses how, in spite of growth, one thing remains certain: hotels need technology to compete in today’s Internet economy.
5 emerging travel trends every hotelier should consider
Five emerging travel trends from this year’s World Travel Market Global Trends Report that hoteliers won’t be able to ignore in 2015 and beyond.
How to handle online guest reviews of your hotel
Online hotel reviews are changing everything - hotel operators must became adept in the art of handling online guest reviews in order to stay competitive.
11 ways to redefine customer service – not just your hotel distribution strategy
A hotel's profitability is a direct function of the satisfaction of its guests, making customer service a top priority in today's competitive business climate.
How to overcome the flaw in hotel revenue management
Why determining a hotel’s supply isn’t as simple as counting rooms, and how real-time reservations can be managed with real-time technology.
Why hotels need direct access to China’s booming travel market
China’s online travel market hit $10 billion in 2014’s second quarter. Add online distribution & booking technologies to directly reach China’s travellers.
Reach business travellers where they are – 3.3 nights a week
A list of new concepts and business models to match the demands of the modern business traveller, who is looking for quality, luxury and speed above all.
What your guests really want to see when booking hotel rooms
A clever list on what guests are really looking for when booking a hotel online. Excellent booking experience, luxury accommodation, great customer service may lead to hotel success.
How to drive sales through great customer experience
Exceeding your customers’ expectations so they keep coming back to stay at your hotel is a must. Here are some tips on how to build customer loyalty.
Sea World Resort experiences 36% increase in online revenue
Australia’s Sea World Resort has streamlined its channel management with the integration of a new innovative online distribution technology.
How direct online bookings can put you ahead of the competition
A smart list of key benefits of direct online bookings and ways how they can be optimised to put your hotel ahead of the competition.
How to increase your room bookings during the month of love
Travel is the ultimate indulgence and is often an important milestone in a fledgling relationship, so it is the perfect time for your hotel to create romantic, unforgettable Valentine’s Day experiences that will bring couples flocking to your property.