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The world’s largest consumer research on accommodation plans and preferences

What’s new in 2026

Click to reveal the three emerging shifts in traveller behaviour for the year ahead

Research
reshuffles

Research reshuffles

will start their hotel research on an OTA – overtaking search engines (21%) for the first time – while word-of-mouth doubles to 14% and AI gains momentum

The luxury
leap

The luxury leap

will choose superior or luxury rooms (+4pp), as more travellers prioritise elevated, memorable experiences

Smart shopping
grows

Smart shopping grows

who start their research on an OTA will book directly with their hotel (+3.3pp), seeking more control and better service

Methodology