Unlock the spend potential of every guest.
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in experience, send personalised upsell offers, request feedback from guests and more.
Raise your guest communications game.
Impress your guests and increase chances of conversion with offers custom-made to suit your guests interests, travel situation, and type of stay.
Make your guests’ stays as smooth as possible.
Let your guests access everything without the need to download an app.
Simple to set up, easy to use.
Build rapport, and communicate with your guests in their own language.
Achieve complete customer satisfaction.
Discover how you can perfect the personalised guest experience at your property.
Guest Engagement can help you communicate with your guests in over 20 languages, and we are constantly adding new languages.
You decide exactly when you want emails sent. You have complete control over when an email should be sent at each point of the guest’s journey.
Yes – Guest Engagement emails sent to your guests with a booking.com masked email address will receive your emails in their personal inbox, just like a guest who booked directly with you.