Who are we?

We’re people who love technology, but know hoteliers don’t quite have the same passion. What overwhelms them is what drives us to make it that much simpler and more compelling to use.

While we’ve come from humble beginnings like many other tech companies, our story is anything but cliché. We do love our T-shirts and hoodies, but we rock sweaters and business suits just as well. In addition to JavaScript and GraphQL, we speak in the most-spoken languages of the world to mirror the diversity of the hotel customers we support and represent.

Although we’re eclectic with footwear these days, we’ve stood in the shoes of the hoteliers we serve. They’re big shoes to fill in today’s demanding, consumer-led world, but we believe we can help them to explore their real potential and create the memorable guest experiences we all, as inquisitive travellers, search for.

Read about our customers

Our offices span the globe

London

Dallas

Bangkok

Sydney

Galway

Cape Town

We live for innovation

In the same year Google bought YouTube and the name ‘Booking.com’ was born, we disrupted the global hotel market by pioneering the concept of channel management for a fixed monthly fee. The year was 2006 and, before us, hotels were charged a percentage of their channel revenue or a transaction fee per booking. We made distribution affordable for every hotel.

It’s this legacy that’s earned us a spot on H2 Ventures and Investec’s Tech Pioneers Report, and we’ve never looked back.

Find out more reasons why hoteliers choose us

This is our story

2006

Two friends named Mike saw there wasn’t a way for hotels to exchange booking information with the websites they listed their rooms on. So, they quit their jobs to find a solution and inside a Sydney rental apartment was born SiteMinder – the original name of our flagship solution, The Channel Manager.

The Mikes went door-to-door, offering the solution to hotels for free as a show of faith in its promise.

2007

Within six months after launch, 70+ hotels were using our channel manager and loving it. A low monthly fee was introduced to support development and we took our offering offshore, beginning our dominance in New Zealand.

We received AU$250,000 from an angel investor this year and hired our first employee!

2008

With the growth of metasearch and the rise of OTAs, hotels begin searching for solutions that could allow them to take reservations directly through their hotel website. Enter SiteMinder’s online booking engine: TheBookingButton.

In August, we landed our first hotel chain in Rydges. The win began the succession of hotel chains that would adopt our solutions over the years, recognising their unrivalled ability to scale – up or down.

2009

We inked a partnership with one of the largest property management systems in the world: ‘Opera’ by Oracle (then Micros-Fidelio).

2010

Our success in the Pacific encouraged us to expand in other parts of the world. We opened an office in London in May and, by December, we’d earned the 68th spot on the Deloitte Technology Fast 500 Asia Pacific list.

2011

By this time, we were celebrating 4,000+ hotel customers around the world, 16% of which were based outside of the Pacific. The annual hotel revenue that passed through our technology exceeded US$1 billion for the first time.

We opened our third office in March, in Cape Town, and enhanced our suite of hotel solutions with the launch of GDS by SiteMinder.

2012

After only five years, SiteMinder had become a force not only in the Pacific but South-East Asia, South Africa and the UK. The annual hotel revenue that passed through our technology had doubled to US$2 billion

To support our global expansion, we raised AU$5 million in funding from Bailador Investment Management and opened a new office in Bangkok in October.

Our channel manager was also opened up to be white labelled by other technology providers, as part of our Room Distribution Exchange (RDX) program.

2013

Hello, Hotel Customer #10,000. Not only did we now have 10,000 hotels who backed us, our growth trajectory outside of the Pacific was stronger than ever. By this year, 36% of our customers were based in EMEA and 13% were located in Asia.

We also certified as a Premium Partner to TripAdvisor’s TripConnect, and ranked #63 for the second consecutive year in the BRW Fast 100.

2014

Oh, what a year. In January, we became the first Australian-headquartered investment for Silicon Valley-based TCV. The US$33 million funding accelerated further development of our technology and global expansion with the opening of our fifth office, in Dallas, in June to support our entry into the US market.

Having observed the rise of the Chinese traveller market, in October we partnered with China’s leading OTA, Ctrip, and became the first channel manager provider to establish a real-time, two-way connection to their platform for hotels.

CIO Review placed us in its annual list of the 20 most promising travel & hospitality solution providers.

2015

The annual flow of hotel revenue through our technology surpassed US$10 billion for the first time.

Recognising the cruciality of direct bookings, we acquired leading online booking engine provider Globekey in June to strengthen our already-formidable presence in Asia. This move was supported by the launch of our own hotel website creator, Canvas, at World Travel Market London in November.

We ended the year with the welcome of Restel’s Rantasipi Tropiclandia as our 20,000th hotel customer.

2016

H2 Ventures and Investec ranked us #17 in their inaugural report of the top 50 technology pioneers to come out of Australia and New Zealand. The prestigious honour coincided with our sixth consecutive listing on the Deloitte Technology Fast Australia 50.

By this time, we had 23,000+ customers around the world who were introduced to our hotel business intelligence solution and new office in Galway, Ireland, in the same year.

2017

Hi there, RQ Grupo Hotelero a.k.a Hotel Customer #26,000! Our signing of the Chilean group marked the beginning of our deep penetration into the Latin American market.

Only months later, The Silicon Review revealed our spot on their 2017 list of the ‘50 Best Companies to Watch‘.

2018

From the establishment of our groundbreaking partnership with Airbnb, to the signing of River Palace Hotel in Italy as our 30,000th customer, 2018 is shaping up to be another incredible year and the best is yet to come…


We can’t sit still

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