Understand key hotel industry statistics and learn about the latest traveller trends from how guests book a room online, right through to what your guests expect during their hotel experience. Hear about the success hotels all around the world are having with hotel management technology, and explore our ‘how to’ articles so you can master this fast-changing hospitality industry with some new ideas.
It’s an exciting time of year and guests will be expecting a great experience at your hotel. Here’s how you can keep them happy this festive period.
Customer service is most important in the hospitality industry. How has it changed in recent years and how can your hotel adapt?
Technology has taken huge steps forward in recent years and what was once fanciful is now reality. Hotels need to capitalise on these developments with this advice.
Traveller behaviour and hotel technology are naturally linked. And hotels need to be aware of how the two interact and how to respond effectively.
Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at December’s events…
Eric Hallin’s hotel career spans 40 years. Now in his tenth year at the Rembrandt in Bangkok, he leads his team who create a great experience for the many international guests. SiteMinder found out the secrets to his success…
After your guests, one of the most important things at your hotel is your staff. Here’s how you can make them the backbone of your success.
Technology holds a number of benefits for the hospitality industry and it’s having a huge impact on the workforce and the way businesses manage customer relationships.
Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at November’s events…
Day-trippers represent a huge slice of the traveller market. Give your hotel the best chance to capitalise on revenue opportunities with these helpful tips.
Upselling can be a very useful way to boost revenue, increase customer satisfaction, and ultimately build a more profitable business. Here’s some essential tips from SiteMinder…
To keep guests engaged and satisfied at your hotel you need to adopt creative business strategies that will put you ahead of the competition.
It’s called Sanctuary Retreat for a reason and this hotel in Australia’s Queensland is doing great things with conservation for the environment and guests.
How does Solscape in New Zealand balance sustainability and managing guests? This SiteMinder blog explores their ecotourism credentials, and of course yoga.
Cyclone Pam hit tropical paradise Vanuatu back in March. How are hotels rebuilding? How is tourism affected? SiteMinder’s blog talks to the Moorings Hotel.
Euromonitor has released its annual top city destinations, detailing the performance of the top 100 cities in the world. We take a look at the key figures.
There’s too much happening in the hospitality industry for hoteliers to keep up every month. That’s why SiteMinder’s TrendTracker is here…
AI is becoming more prominent in the hospitality industry and the potential benefits are expanding every day. Here are some examples.
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