What’s new

Hotels will be discoverable in AI platforms like ChatGPT and Claude via DirectBooker, enabling potential travellers using AI tools to find accommodation and book directly with the property.

Ongoing upgrades that improve connection reliability and modernise how hotels connect to OTAs such as Lastminute.com and Rakuten.

A new extension of Enhanced Sync that lets hotels manage Booking.com property and room media directly in SiteMinder for a more complete room setup workflow.

Groups and chains billing users can now easily view and manage invoices directly in the SiteMinder Platform, making invoice management across portfolios more seamless.

Access real-time booking data through the Booking Engine API to power custom booking experiences across websites, apps and other digital booking experiences.

SiteMinder Pay is coming to Thailand, helping hoteliers streamline payment processing through one integrated system.

An enhancement to Direct Booking checkouts for SiteMinder Pay customers, giving international guests the option to pay in their local currency at checkout.

Generate and publish AI-powered translations for your booking engine across 22 languages in just a few clicks, helping you reach more international guests with less manual work.

We’ve implemented a series of accessibility improvements across our Direct Booking Engine to meet WCAG (Web Content Accessibility Guidelines) compliance standards.

A new Booking.com workflow that allows hotels to update stay dates and prices within SiteMinder, removing the need to jump into the Booking.com extranet.

You can now edit room rates in bulk to save time and make large-scale pricing updates more efficiently.

Hotels using Channels Plus can now become discoverable and bookable on emerging AI-powered travel platforms, helping you extend your reach as travellers increasingly use AI to search and book stays.

A new dashboard tab on the Insights page highlights key performance metrics across all Insights reports, with AI-generated summaries for each report except Dynamic Pricing.

Meal inclusions set in rate plans can now appear on Google Hotel Ads with visual badges, helping your property stand out in search results.

Choose which channels receive each room rate in Channels Plus, giving you more control to offer exclusive rates or test pricing on selected channels.

We’ve strengthened MFA security by blocking login approvals when the authentication device and login attempt are in different countries, helping protect customers from phishing attacks.

Get recommended competitors based on similar properties in your area, helping you build a more relevant competitor set and receive pricing recommendations faster.

A deeper PMS connectivity capability that helps hotels manage rates in SiteMinder and sync them directly to the PMS, starting with Opera OHIP.

Set floor and ceiling rate rules, manage automation settings, and create custom overrides for specific dates and room types for more flexible control over pricing recommendations.

Adjust all your Channels Plus rates at once with a single multiplier, making it faster and easier to increase or decrease pricing across all connected channels.

We’ve released Passkeys – a new, more secure way for you to log-in using a physical key or biometric identifier like face ID or fingerprint.

We’ve made additional enhancements, including the ability to:
– Link guests to a specific location
– Control which properties appear

We’ve updated the Booking Engine so it now automatically matches the guest’s browser language, ensuring it’s displayed in their preferred language.

A new security enhancement has been implemented to ensure your account is continuously monitored for unusual or suspicious activity during each session.

A new performance overview card for Demand Plus in your SiteMinder Platform dashboard, provides a quick view of Demand Plus performance, including how often your property appears to potential guests, campaign results, and recommended actions to improve.

We’ve introduced intelligent room rate recommendations within Channels Plus to help you automatically identify and activate your most competitive rates across our distribution channels.

We implemented credit card validation controls in Direct Booking Engine form fields to prevent guests from entering sensitive payment information in unsecured areas.

You now have greater control over your Direct Booking rates, with the ability to activate, suspend, or deactivate rooms and rates in bulk. This update eliminates the need to update each room type or rate plan individually, saving time and streamlining management.

Create direct links to display specific rate plans in the Direct Booking Engine, and share them with your guests via custom URLs.

Alongside the existing options (email, SMS, WhatsApp, and Airbnb) we added Booking.com to the Messaging Hub, giving you more flexibility to manage guest interactions directly within the Guest Engagement platform.

Additional channels now supported for Automated Payments! You can now set up autopay rules to process standard cards and virtual credit cards from major channels, including Booking.com, Expedia, Agoda, and Hotelbeds, along with your direct bookings.

A new forecasting report will help you predict room night bookings for the next 90 days and compare your pace with the market.

Trusted devices help protect sensitive guest data and actions by requiring access from recognised devices, reducing the risk of compromised credentials while making verification smoother for legitimate users.