With many years of experience in the industry, Hoteles Galia has established itself as a group dedicated to hospitality and quality service. It currently operates 18 properties across different categories and market segments, with a clear vision of becoming a hotel chain with presence throughout Mexico, always committed to maintaining the excellence in service and warmth that has set it apart to date.
“In all our hotels, you’ll always find quality facilities, cleanliness, and above all, a human warmth that makes you feel at home,” said Ángel Mena, Sales Director at Hoteles Galia.
Sustained growth brought new challenges that needed to be tackled if the mission was to be a success. The daily management of multiple hotels and distribution channels made it clear that the group needed a strategic partner to help simplify processes, maintain greater control, and ensure competitive pricing.
SiteMinder: An ally for strategic expansion
In that search, Hoteles Galia discovered SiteMinder, a guest acquisition and revenue management platform that has become a key part of its commercial strategy. Although there were initial doubts, implementation turned out to be simple thanks to the tool’s intuitive design and the close support from SiteMinder’s team.
“As with anything new, we had some doubts at first, but SiteMinder turned out to be so simple and user-friendly that we learned very quickly. Today, after 18 hotels, opening number 19 is the easiest thing in the world!”— Ángel Mena, Sales Director at Hoteles Galia
The difference was immediate. Before, to close availability across all their OTAs, the team had to manually log in to seven different platforms; now, with just one click and in under two minutes, everything is updated.
“SiteMinder is that partner that helps you keep everything under control with just one click. Before, it was complicated to switch from one OTA to another to make changes; if I wanted to close connected platforms, I had to log into seven different ones. Now, with SiteMinder, in less than two minutes, the job is done. It’s definitely a tool that makes our daily operations easier.”
The impact on bookings has also been remarkable. Thanks to centralised control of inventory and pricing, Hoteles Galia was able to increase sales, adjust rates quickly, and reach new customers through Demand Plus. This even allowed them to recover last-minute cancellations and maintain a high occupancy rate.
Today, SiteMinder is not only part of Hoteles Galia’s daily operations — it has become a must-have requirement for every new property opening within the group. Its ability to integrate with other platforms, its technological reliability, and its constant innovation make SiteMinder a key partner in the chain’s growth and expansion.
