Hotel Payment Processing

Get paid faster. Manage every payment in one place.

Process direct and channel payments in one place. Automated controls, daily payouts* and built-in fraud protection included with SiteMinder Pay.

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Most hotels still manage payments across multiple platforms, OTA portals and spreadsheets.

It’s hard to see what’s actually been paid, errors creep in and you’re exposed to failed cards, no-shows and fraud. SiteMinder Pay brings every transaction into one place, so your team can see what’s been paid, what’s outstanding and get paid out daily* – with security built in from the start.

How it works

Handle every payment.

1

Payments, built in

SiteMinder Pay comes fully integrated with your SiteMinder account, booking channels and rate plans.

2

Automate payment rules

Configure deposits, non‑refundable bookings, no‑shows and balance collections so charges run automatically.

3

Collect and track payments

Charge cards, send payment links and track real‑time statuses from a single dashboard – with daily payouts* to your bank.

4

Fraud prevention at scale

SiteMinder Pay leverages a fraud and risk engine trained on trillions of dollars in annual payment volume. Prevent fraud without risking conversion.

One simple view of every payment.

Unified payments dashboard

See direct and OTA channel payments in one place, with real‑time transaction statuses.

Automated payment rules

Schedule deposit collection, non‑refundable charges and no‑show fees automatically – no manual chasing.

Daily payouts*

Revenue paid directly to your bank account every day for clearer, more reliable cash flow.

*Properties in Thailand receive weekly payouts.

Secure, flexible ways to pay.

Payment links and remote charging

Send secure payment requests for outstanding balances or failed card payments, and charge guests from the back office or mobile.

Charge guests in their home currency

Direct customers can pay in their local currency, so they always know exactly how much they’re paying.

Always on fraud protection

3D Secure where it matters

High-risk online transactions are protected by 3D Secure (3DS) authentication where supported — with no extra work for your team.

Fraud and chargeback protection

Every transaction is scored in real time against global fraud patterns so high-risk payments can be flagged at the point of booking, reducing chargebacks.