Leading international channel management company, SiteMinder, announced that it has completed a seamless two-way connection to the Micros-Fidelio Opera Property Management System. The SiteMinder integration to Opera means that availability and pricing is distributed automatically to the major third party booking sites each time it changes in the Opera PMS. When bookings occur on any booking site, SiteMinder instantaneously and automatically captures the reservations directly into the Property Management System so that there is no need to re-key booking site reservation emails and faxes. The result is a seamless interaction between the property management system and the booking sites.
Mike Ford, Managing Director of SiteMinder, says:”The benefits of our solution to the hotelier are significant. Firstly, more reliable inventory and pricing is posted to more online channels more frequently, which of course means higher booking revenue and fewer manual errors by staff in updating sites with incorrect availability and rates. Secondly, the need for staff to capture booking site reservation information into the property management system is eliminated, resulting in a highly streamlined business process, bringing online booking activity into the mainstream reservation process while reducing cost and effort. An added benefit is that Staff do not require training on a different product because everything is driven from the PMS that they are used to working with.”
Christopher Lynch, Revenue and Distribution Manager for the Urban Hotel Group that are using the interface, had the following to say: “The team at SiteMinder have delivered a highly functional, reliable, and stable interface for the Urban Hotel Group which means we can use the Micros-Fidelio Opera PMS as our single pricing and inventory distribution tool. Rate changes and available room inventory upload seamlessly and reservations are delivered linked to the correct profile and rate information which gives us real time pickup and saves in labour previously required to enter these bookings.”
SiteMinder has offered seamless Property Management System connectivity to leading booking sites for two years now, and has integrated several property management systems in that time, including Opera, Opera ORS, CMS Guest Centrix, RMS, Roonsoft, EzyRez, MotelMate with roomMaster and Softbrands Epitome currently in progress and due to be launched over the coming months.
For more information on The Urban Hotel Group, see:
For more information on SiteMinder’s Partners, see: