Online reviews have a growing influence within the travel industry. In the past, word of mouth was the most powerful worry for hotels.
Now anyone can spread the word for the global community to see, amplifying the impact reviews can have on the success of a hotel.
It’s extremely important to maintain a positive relationship with guests, and managing online reviews well can lead to increases in revenue for hotels.
This webinar will show you:
- The impact of online reviews
- The importance of managing them correctly
- Best practice advice for responding in an effective manner
Simply fill out the form to start watching on-demand.