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Best hotel technology 2021: HotelTechAwards see SiteMinder remain one of the industry’s strongest cloud software providers

  Posted in Cloud

An unrelenting focus on customers over the past year has gained SiteMinder, the global hotel industry’s leading guest acquisition platform, the endorsement of hoteliers at the 2021 HotelTechAwards.

Some key highlights of the awards for SiteMinder included:

  • Retaining its top position in the category of Best Channel Manager for the second consecutive year
  • Climbing from third to second place in the Hoteliers Choice Awards, which recognise the most customer-centric global companies
  • Placing among the top three in the category of Best Booking Engine, which has been critical to hoteliers increasing their direct bookings through the COVID-19 period.

SiteMinder secured more votes than in any other year, across multiple categories, also ranking second in the Best Market Intelligence category and recognised among the Top 10 Best Places to Work.

With over 1,760 software companies on Hotel Tech Report, SiteMinder is honoured to be recognised by hoteliers in 2021.

“We are so grateful. From the earliest months of 2020, every decision and investment that we made was specifically to benefit the hotels we serve, and we are thankful that those choices have clearly played a strong role in the lives of our customers during such a critical year. From distribution to direct bookings, market intelligence and importantly real-time, local support, we are pleased that our platform solutions have helped our customers in so many ways. I am excited about what we will be bringing to them in 2021,” says Sankar Narayan, CEO at SiteMinder.

What do customers say about SiteMinder?

Reza Rizky, E-commerce and Digital Marketing Manager at Citradream Hotels in Jakarta, is a long-time customer of SiteMinder. Says Reza, “I am proud to have been one of SiteMinder’s first ever Indonesian customers and have been with the company for over 10 years now. In that time, SiteMinder has been a remarkably stable technology partner, no matter the circumstances, allowing me to always get a good night’s sleep! They also have a local team in the region, which is a big upside.”

To Debbie Donaldson, Distribution Systems Manager at Millennium Hotels and Resorts in Auckland, New Zealand, it is SiteMinder’s ability to stay close to what hoteliers really need that has proven most valuable.

“I have used SiteMinder since its inception and what I love most is the company’s willingness to continually adapt to the changing needs of hotels. It’s technology that truly caters to a wide range of users, and I’ve thoroughly enjoyed the experience.”

More than 300,000 hotel industry professionals visited Hotel Tech Report during the awards period to contribute more than 10,000 new, verified product reviews that will help more than 100,000 of their peers to make informed purchasing decisions each month.

What is the HotelTechAwards?

Often referred to as “the Grammys of Hotel Tech”, the HotelTechAwards is founded by Hotel Tech Report and ranks the world’s best hotel software companies and products based on authentic, timely reviews from real users.

“Winning a HotelTechAward is the highest achievement in the industry because it’s based on real data. Hoteliers trust this award when making purchase decisions because scoring is transparent and participation is ubiquitous amongst the most reputable vendors in the industry,” says Jordan Hollander, CEO of Hotel Tech Report.

Who is Hotel Tech Report?

Hotel Tech Report is the world’s largest online community for technology insights and digital transformation strategies in the massive hotel industry. Our mission is to arm hotel owners and managers with the tools they need to leverage modern digital technologies and solve real-world business problems. Everything that we do is built upon a foundation of trust and transparency provided by authentic verified peer and expert reviews. Each month we help nearly 100,000 hoteliers learn about technology solutions and strategies that make their properties more efficient and solve their most pressing business problems.

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