Spam, malware, and phishing attacks pose a growing threat to the hospitality industry.
Spam and malware – what are they?
Spam refers to unsolicited bulk communications sent with the intent to steal sensitive information and access credentials. Malware is malicious software designed to damage or exploit your devices, systems, and networks. It can disrupt business operations, steal information, and secretly monitor activities.
Taking simple steps—such as installing antivirus software, enabling multi-factor authentication (MFA), and avoiding suspicious emails and links—can help protect you and your guests from spam and malware. Stay safe, secure, and alert.
Phishing: How to spot it and stay protected
Phishing scams are increasingly common, often delivered through email, text messages, websites, or phone calls. Once scammers infect …
your device with a virus or trick you into revealing sensitive information (such as credit card details or passwords), they can steal money and even identities.
To identify and prevent phishing, remember the following:
- Emails from SiteMinder will come from one of the following domains:
- siteminder.com
- siteminder.com.au
- littlehotelier.com
- thebookingbutton.com
- siteminder.co.uk
- rdxglobal.com
- Links we share will also be hosted on these domains.
- We will never contact you via subdomains or unrelated domains (e.g., domain.biz).
- We will not request usernames, passwords, or other sensitive information via email.
- Be cautious of unexpected or urgent messages claiming to be from us.
- Preview links and attachments before opening; when in doubt, log in directly instead of clicking email links.
- Check the sender’s email address to ensure it’s legitimate.
- Real emails will include your full name, account information, and customer number.
- Watch out for spelling or grammar mistakes—these can indicate a scam.
- Be skeptical of offers, vouchers, and discounts that seem too good to be true.
- Be wary of fraudulent login screens with suspicious URLs.
General steps to protect data
- Use MFA to add an extra layer of security to your accounts.
- Keep your applications and operating systems updated.
- Install and update anti-virus, anti-malware, and anti-spyware tools.
- Avoid using public email addresses as your login/username.
- Do not share your property’s login credentials with others.
- Create strong, unique passwords for each account.
- Back up your data securely to prevent loss.
- Secure any physical data stored on-site.
- Provide cybersecurity training for your staff.
