Shape today, transform tomorrow and maximise your future in the hotel and accommodation industry.

Keynote: The New Era of Hotel Commerce

Join SiteMinder’s CEO & Managing Director, Sankar Narayan as he looks at the new era of hotel commerce and why it’s one that the world’s one million hotel businesses cannot afford to be closed to. Plus don’t miss the surprise reveal of SiteMinder’s next generation platform by SiteMinder’s CPO Inga Latham.

Find your special something: Creating a brand guests keep coming back for

Mr & Mrs Smith Chief Creative Officer & Founder James Lohan, and SiteMinder’s Chief Marketing Officer Mark Renshaw discuss why we need to become specialists in being special. Discover what you should never do, how to cater to your multi-faceted guest, and the tips to creating a hotel guests keep coming back for.

Selling beyond rooms. Making every space a revenue generator

Industry Expert Tamie Mathews and SiteMinder customer Bruce Ryman share real-life easy revenue-generating ideas that help you realise your space has a 24hr opportunity to drive profit. The first step is to stop thinking all you sell is beds.

Deep dive: Increase productivity with automation

See how SiteMinder’s Hotel Commerce platform can help hoteliers to save time through new ways to automate, as well as optimise their revenue strategy.

The New Era of Hotel Commerce

Join SiteMinder’s CEO & Managing Director, Sankar Narayan as he looks at the new era of hotel commerce and why it’s one that the world’s one million hotel businesses cannot afford to be closed to. Plus don’t miss the surprise reveal of SiteMinder’s next generation platform by SiteMinder’s CPO Inga Latham.

The Next Generation of SiteMinder: A Platform for the Future Hotelier

SiteMinder’s co-founder & CTO, Mike Rogers, and CPO, Inga Latham, reflect on three generations of SiteMinder, and how the product journey so far has responded to the changes in travellers, hospitality and technology to create a platform designed for the future hotelier.

How to use and maximise your data

Many only use data to confirm results, but you are missing the opportunity to create measurable change by understanding how to read, implement and amplify what your data tells you. In this session, STR’s Managing Director Robin Rossmann and SiteMinder Chief of Strategic Operations Alex Macoun outline the three-step approach you should be using to boost how you use your data for decision making.

Find your special something: Creating a brand guests keep coming back for

Mr & Mrs Smith Chief Creative Officer & Founder James Lohan, and SiteMinder’s Chief Marketing Officer Mark Renshaw discuss why we need to become specialists in being special. Discover what you should never do, how to cater to your multi-faceted guest, and the tips to creating a hotel guests keep coming back for.

How to become a great place to work

If skills shortages and recruitment are top of your list of challenges right now then join this session. Join Founder of Grind Equity and Ex CEO Best Western GB Robert Patterson and SiteMinder Chief Growth Officer Dai Williams as they discuss creating a workplace that attracts and retains people plus future-proof strategies to protect human capital.

Unmasked: The Dynamic Traveller and Its Unforgiving Expectations

Join Hopper’s David Lewis and SiteMinder’s James Bishop and Maria Cricchiola as they unmask the modern traveller with added insight on how hotels can best prepare for their arrival, long before they step up to their front door.

Selling beyond rooms. Making every space a revenue generator

Industry Expert Tamie Mathews and SiteMinder customer Bruce Ryman share real-life easy revenue-generating ideas that help you realise your space has a 24hr opportunity to drive profit. The first step is to stop thinking all you sell is beds.

Personalisation: how to make it work harder for you

Discover how hospitality brands can segment and personalise their marketing to attract the right guest at the right time. Plus hear how you can create targeted campaigns to deliver a personalised guest experience that rewards your business into the future.

People and Technology: Resource balancing in Hospitality

In the words of MIT Economics professor Richard Bookstaber: “No person is better than a machine and no machine is better than a person with a machine”. In this panel discussion, hoteliers and experts discuss the current trends in automation and contactless service provision, through a lens of resourcing challenges for hotels.

Transforming your hotel’s future: where to start

Transforming your hotel’s future starts with applying fresh insights and design to accelerate your growth strategies. In this session, industry experts Cara Federici and Brendan Veary lead a captivating session showcasing how to boost your tomorrow by immersive digital stories, accessing impactful insights, and preparing for the metaverse.

Preview: SiteMinder’s next generation platform demonstration

Be the first to see the preview of SiteMinder’s next generation Platform. Save time, drive more revenue and reach more guests with a faster, smarter, easier, enhanced SiteMinder experience – a session not to be missed!

Maximise revenue with ease (General)

This session will focus on easy optimisations that SiteMinder customers can make in order to maximise their revenue. By the end of this session you will have a clear plan for how to identify and connect with the channels that matter in your local market.

Securing your share of direct bookings (General)

This session will focus on the critical steps to ensure that your website and booking engine are optimised for receiving cost effective bookings directly. We will cover everything you need to make your booking engine your highest performing channel.

Multi-Property Platform: How to boost growth and efficiency (General)

Learn how to maximise the Multi-Property platform for your hotels as we show you how to deploy campaigns, use insights, manage multiple room rates and more across multiple brands. Hear from a selection of our hotel partners on how Multi-Property has changed the way they do business.

Increase productivity with automation (Advanced)

This session will focus on how the SiteMinder Hotel Commerce platform can help hoteliers to save time by reducing manual data entry and by providing new ways to automate rates and availability.

The Top 5 Trends to Maximise your Direct Booking experience (Advanced)

What’s on the horizon when it comes to offering a best in class direct booking experience for your guests and how do you take advantage of new capabilities that will accelerate your business.

A new way forward for Multi-Property distribution (Advanced)

In this advanced platform session, we look into key strategies to propel your operations forward. Plus, how you can amplify your properties potential through unlocking rapid campaigns, strategies and how to turn insights into tailored action across all locations.

What is the Hospitality Technology Ecosystem and how has it evolved

In this session James Bishop reviews the different types of platforms that integrate with the SiteMinder Hotel Commerce platform and how they can impact an accommodation’s performance in both bookings and guest experience.

Easy Ways to Generate Demand and Build Cash Flow

You have features in your Booking Engine that you can tap into to enhance the guest booking journey, your booking performance and payment processing. In this session, VP of Strategic Growth Evan Popiel and GM of SiteMinder Pay Anchal Goel will outline the tactical actions to amplify your bookings and create an easier, speedier and hassle-free payment system.

Maximise Your Business: How to achieve more with Insights

This deep-dive session takes you into SiteMinder’s best-kept secret to help you make smarter decisions. Learn how to identify trends, maximise revenue, and turn cancellations into check-ins. Joined by our special guest, SiteMinder’s Expert Partner of the Year and Insights ‘power-user’, Derek Martin, TrevPARWorld.