Client Feedback

Tjendana Resorts”We’ve worked with many channel manager providers in the past, but none of them could provide such a complete and smart solution like SiteMinder + TheBookingButton. We are managing seven different properties all over Bali, and working with SiteMinder makes it seem like we’re just running one. With just a few steps to set-up, our hotel management system works with ease; no more slow loading, no more doubt when yielding, no more pain with so much gain! Both The Channel Manager and TheBookingButton load really fast, are user friendly, and are rich in features. Social media integration and the mobile-friendly version are an additional value-add we got by using their system.We strongly recommend their system for all types of hotel management, you can do so many things in a very short time with SiteMinder products. Easy to use, and works like magic. Thank you SiteMinder.”View Website

Millennium Hotels & Resorts

“Our hotels are very pleased with SiteMinder, they can’t imagine what to do without it! It updates rates and inventory quickly for all the sites we are listed on. It is easy to manage, and there is a great support team. SiteMinder also continuously invests in improving their product and setting up links to even more channels. That gives us the opportunity to improve our on-line visibility, and to increase our revenues!”

Rocco Forte Hotels

Christopher Cooper, Group Director of Revenue, Rocco Forte Hotels, said, “I continue to be a strong ambassador for SiteMinder driven by their unrivalled, interfaced technology, which plays a significant part of the seamless distribution infrastructure at Rocco Forte Hotels.  Additionally, SiteMinder’s strong focus on customer service and account management is a recognisable USP to their business operation.  Finally, the commercial model offered by SiteMinder simply makes absolute sense, offers real value and is a 100 miles ahead of any rival organisation.  These consistent ‘ahead of the game’ deliverables is a clear reason why SiteMinder have enjoyed such a rapid explosion of growth across the globe.”

De Vere Hotels

“Implementing SiteMinder across the venues estate roll out has passed extremely smoothly and without any interruption or downtime to our systems.
Initial feedback from De Vere Venues appears to be overwhelmingly positive. The preparation and information from SiteMinder before we started enabled us to fully inform the venues of what was going on. I believe the time saved at a property level for the reservation teams and also as well for ourselves in the revenue analyst team which will prove really beneficial.”

Aston International

“Aston’s various resorts, villas and serviced residences are welcoming guests from around the world and they are increasingly searching for information online. We want to make this process as user-friendly as possible for all of our guests, which is why we’ve selected SiteMinder as our partner for all of our hotel booking engine needs.”

Best Western

“With a new property, it’s imperitive to maximise your online exposure and using SiteMinder to manage our online inventory made it easy. All of our loaded websites, shows all of our available rooms, all of the time!.”

SilverNeedle Hospitality

“SilverNeedle Hospitality chose SiteMinder because they are a dynamic and ever evolving company who put the needs of their customers first and develop their service alongside our business needs which makes for a good long term company relationship. They offer simple, fast and reliable technology which makes rate parity across all online websites including our own a breeze. There are No Lock in contracts and they have an excellent support team 7 days a week”

Novotel Singapore Clarke Quay

“We decided to use SiteMinder because it is such an easy to operate and user friendly tool for ensuring rate parity across our websites. All of this can be done from one easy to use web page!”

Village and Life Group

“The SiteMinder Channel Management System has drastically improved our ability to distribute accurate rates and availability to our network of online travel agents for 365 days in advance. We have significantly increased our online revenue by 40%. The SiteMinder system enables us to build a larger network gaining access to new markets and customers. They have provided us with very quick and efficient service, an easy to use system and a great value for money product.”

Newmark Hotels

“SiteMinder has made it so easy to manage our online inventory as well as ensuring rate parity – plus we are gaining many more online bookings especially using their commission free booking engine-TheBookingButton- on our own website. No more hassle of manual updating! We look forward to moving to the next step – integration to Opera v5”

The Cavendish London

“Efficiency, simplicity and speed were key reasons why we signed with SiteMinder to extend our online reach. SiteMinder’s unique pooled inventory model means that all of our rooms are available on all channels, which will increase our online revenue potential. SiteMinder also automatically adjusts our inventory each time a booking is taken on any online channel, which cuts out the danger of overbooking. The interface is easy to use, the support from the SiteMinder team is impressive and the management of our distribution channels has become a whole lot easier and more effective.”

Tjendana Resorts

“We’ve worked with many channel manager providers in the past, but none of them could provide such a complete and smart solution like SiteMinder + TheBookingButton. We are managing seven different properties all over Bali, and working with SiteMinder makes it seem like we’re just running one. With just a few steps to set-up, our hotel management system works with ease; no more slow loading, no more doubt when yielding, no more pain with so much gain! Both The Channel Manager and TheBookingButton load really fast, are user friendly, and are rich in features. Social media integration and the mobile-friendly version are an additional value-add we got by using their system.

We strongly recommend their system for all types of hotel management, you can do so many things in a very short time with SiteMinder products. Easy to use, and works like magic. Thank you SiteMinder.”

Mesa Hotels & Resorts | grandkemang | MesaStila

“Using the SiteMinder Channel Manager is an effective way to maintain rate parity across all sites and saves use time. The functions are easy to operate, with the unique pooled inventory model, it makes it easier to check the room allotments while maximising our room revenue. By providing all integrated services for a flat monthly fee, SiteMinder has helped us improve our business process and reduce the cost of acquisition. It is great that the support team are willing to help us everyday of the week.”

Nandini Bali Jungle Resort & Spa Ubud

“Nandini Bali Jungle Resort & Spa Ubud partnered with SiteMinder in July of 2013 and have been very happy with the results experienced. SiteMinder has helped us improve our online strategy and since the partnership we have seen a 50% increase in revenue from online bookings. The Channel Manager makes it easy to manage our hotel’s rates and availability, as well as make updates quickly and easily. They have a great support team that is always willing to help. We would love to recommend SiteMinder to others looking to do business with the company.”

Kayumanis Group

“Working with SiteMinder is the best decision we’ve ever made. Everything is now simpler, more efficient and faster, we’ve saved so much time. The Pooled inventory and Master Rates help us to maintain parity across all or our OTAs and even changing currencies is easy to be apply. The support team is always ready to answer any questions or provide any assistance. We are happy to recommended the SiteMinder Channel Manager!”

POP! Harris Hotels

“We, at Tauzia Hotel Management are happy to use SiteMinder’s solutions for POP! Harris Hotels, our Indonesian brand of innovative and eco-friendly budget hotel chain. For our first property, POP! Harris Hotel Denpasar Teuku Umar, Bali, we clearly see the benefits of using SiteMinder’s TheBookingButton which offers our guests a simple and user friendly tool to book rooms, especially as our reservations go mostly through our website WWW.POPHARRIS.COM. From operational side, thanks to SiteMinder’s Channel Manager, with this tool, maintaining rate parity and guaranteeing consistent room availability is effortless. We are looking forward to keep working with SiteMinder for our upcoming budget POP! Harris Hotels in Jakarta, Bali, Yogyakarta and Surabaya.”

The Punt Hill Group

“SiteMinder provides us with an effective and efficient means of updating availability and rates across all the major local and international 3rd party websites as well as our own for all of the 14 properties within the PUNTHILL GROUP. The SiteMinder team provide friendly and prompt assistance and support. It makes my life so much easier and I am so glad we made the switch to SiteMinder.”

Hotel 81

“We are extremely happy to work with SiteMinder, as our channel manager, for our both our Hotel 81 & Value Hotel chain of hotels. SiteMinder has exceeded our expectations in most areas, we are particularly happy that its functions are easy to understand and operate. With TheBookingButton as our website’s booking engine, we have increased materialized conversions as well as lowered cost per reservation. SiteMinder also facilitated transfer of reservation details from our OTAs directly into our PMS. This has improved the efficiency of our reservations’ team significantly and we must add for the record that their strong backroom support team deserves much credit.” “At Hotel 81 & Value Hotel, we look forward to expanding our scope and partnership with SiteMinder.”

Monkey Flower Villas

“My experience with SiteMinder and TheBookingButton has been fantastic. I can not sing their praises enough. Before using SiteMinder I was limited to how much marketing I could do, each new booking that came in was followed by the drudgery of updating duties… Not any more! Now my time and mind have been freed-up to do much more important things. There has also been a boost in revenue, as I am getting more direct bookings than ever. It is such a pleasure to get a booking, and know that the room has already been taken off line, and the chance of a double booking is nearly zero.

On top of all the wonderful advantages of the SiteMinder and TheBookingButton systems, the team of experts there has been absolutely stellar in their customer service, setup and training period. I highly recommend the services of this talented and hard working bunch.”

Mannabay

“The SiteMinder Channel Manager saves you an incredible amount of time, as you are only having to input data once, which then reaches all your registered booking engines. The back-end has so many options to optimise your rates and exposure. The same goes with TheBookingButton – it is clear and very user friendly for travellers to find out more about your hotel and the booking process is quick and very simple. Although we are a small boutique hotel, we have noticed increased online bookings since working with SiteMinder.”

Pacific Club Spa Resort Hotel

“After extensive research on the options available (and their cost) we choose to use SiteMinder Channel Manager. The only comment I have about the Channel Manager is “Priceless”, an absolute necessity. It is simple to maintain rate parity and allotments across the board (our staff were up and running in less than a day after the initial setup with practically no training). In fact it was so easy to understand and use I was initially sceptical, but it really works.”
“SiteMinder allows me to put in a relatively small amount of work setting up the system and then leave my team to basically run the show. SiteMinder has completely simplified the job and increased our marketing reach by a million percent by providing a simple intuitive interface with which to manage massive sales power.”

Kamala Dreams

“The Channel Manager changed my life so much that i can now enjoy going out and playing golf without having to worry about allotments, double bookings and related problems. And the best thing of all is that your software is very user friendly and really easy to operate, even for people with little or no computer skills.”

McNevins

“McNevin’s resisted the temptation to move to SiteMinder for a long time because we thought it would be too difficult and time consuming. We finally made the commitment to change and it was the best decision we ever made. SiteMinder basically did it all and the support that we have received since has been tremendous and I only wish we had done it sooner.”

Green Garden Beach Resort

“We are overwhelmed by using SiteMinder’s Channel Manager because we don’t need to worry about rate parity issues from partner OTAs. Updating room availability is easy with pooled inventory and rate updating is also very convenient through Master Rates with ranges of variables. We find the cost is very affordable in view of their support team who is always available to assist with any online reservation issues.”

City Edge Apartment Hotels

“City Edge decided to use SiteMinder because of its clean, easy to use interface. Soon after starting to work with SiteMinder, we were further impressed with the quick response to and resolution of queries. We are happy to recommend SiteMinder to any accommodation operator.

Pandanaran Hotel Semarang

“Trying to manage inventory and rate parity for 170 rooms with 8 online booking channels gave me a headache and my hotel room listings where showing on the second page of OTA’s sites.
But after I used SiteMinder, I don’t have those problems any more even now when we connect to more than four times as many distribution channels then before. Our hotel visibility has increased to number 4 on the first page of the OTA’s sites and our rooms have seen an increase in sales from 10 to 40 rooms per day. We now have no more rate parity or inventory issues with any of our OTA sites. SiteMinder is easy, user friendly, and a must have tool for hotels to face a dynamic environment with multiple sales channels.”

 Kupu Kupu Resorts

“SiteMinder has helped us a lot to focus on what matters the most in terms of online distribution. Our time is now dedicated to new revenue management strategies and creating exciting promotions for our guests. We do not have to worry about availability, parity and manual updates anymore. Everything is updated everywhere at once. This is by far the best way for the Kupu Kupu Resorts properties to manage our online distribution through one portal.”