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Read the mid-year edition of SiteMinder's Hotel Booking Trends report here

Where customer success meets global impact.

We help hotels succeed with technology that works. Our Customer team delivers world-class support, onboarding, and success services that turn signups into thriving businesses. From first contact to long-term growth, we’re the face of SiteMinder.

The numbers that tell our story.

Why join our Customer team.

Find your best fit.

Global Support

  • Frontline assistance 24/7 across 9 languages
  • Resolve issues
  • Guide product usage
  • Consult across Premium, Partner and general hotel segments

Onboarding

  • Guide hotels from sign-up to revenue impact
  • Combine consultative expertise with hands-on training
  • Accelerate time-to-value

Customer Success and Market Performance

  • Maximise business value by optimising products
  • Leverage booking data insights from 50,000+ hotels to drive revenue growth

It’s a privilege to collaborate with professionals who are genuinely invested in our customers’ success. The caliber of talent and dedication on this team is exceptional.

Jana Minguillon
Customer Operations Enablement Manager · Spain

Working at SiteMinder means collaborating with talented people from every corner of the world, with one goal: creating value for our customers. Diverse perspectives help us solve challenges that seem local, but have a global impact.

Adany Guzman
Customer Operations Specialist · Mexico

At SiteMinder, we collaborate globally to solve complex customer challenges, creating meaningful impact for hotels by simplifying operations and enabling growth.

Padraic Cuddy
Customer Onboarding Specialist · Ireland

People first, every time.

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