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Berenbell Vineyard Retreat melts operational stress away with SiteMinder

  Posted in Case Studies  Last updated 21/05/2024

Berenbell Vineyard Retreat

Berenbell Vineyard Retreat is a picturesque escape located at Pokolbin, NSW, in the heart of wine country.

Guests enjoy superior self contained accommodations with some of the best views in the famous Hunter Valley. With eight restaurants and 17 cellar doors nearby, travellers on a food and wine journey will have no shortage of joy.

Ken and Suzie Winterschladen have owned and operated the property for more than 15 years of Berenbell’s 26-year history, and keeping everything on track doesn’t come without challenges.

SiteMinder answers the call for easier inventory management

Managing even a small number of online travel agents and taking bookings manually is never an easy challenge amongst all the other daily tasks required by owner/operators.

This was the case for Ken and Suzie, who turned to SiteMinder to help simplify their life.

“Being on many OTAs, SiteMinder seemed a great solution to make our life a whole lot easier when managing bookings coming from all different directions,” said Suzie.

“We spend significantly less time worrying about double bookings, it’s taken the stress away and given us one location to organise our diary.”

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Increased bookings and revenue a natural result of SiteMinder solutions

Being able to minimise double bookings and manage inventory more efficiently across many channels often leads to hoteliers being able to maximise the amount of bookings they receive and, in turn, increase their revenue.

“We have certainly seen an increase,” explained Suzie. “We would estimate a 30% uplift.”

This is particularly valuable for accommodation providers operating through a pandemic as all have been for the past two years. But simplicity is just as important.

“Our favourite feature is the inventory management – it operates so efficiently by enabling bulk updating.”

Easy setup for a vital solution

Ken and Suzie now have everything under control at Berenbell Vineyard Retreat, saying SiteMinder is “a very necessary partner in managing our business.”

“Setup was very easy too,” said Suzie. “Support was there to help and there were no issues at all.”

“We are extremely happy with the service provided by SiteMinder and would definitely refer other hoteliers to them.”

Thank you Ken and Suzie. Keep up the great work!


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