Skip to main content

Gravity Haus has rock-solid foundation for success with SiteMinder and Mews

  Posted in Case Studies  Last updated 13/01/2025

Gravity Haus operates eight exceptional properties across the United States, offering far more than just top-tier accommodation in adventure-filled destinations. Each Haus combines co-working spaces, fitness programs, chef-led dining concepts, and location-specific experiences. Spanning from California to Jackson Hole, the properties are deeply integrated with their local communities, helping to bring customer experiences to life.

“We cannot exist successfully in a seasonal mountain resort town without the local support and integration. This has been fundamental to who we are,” says Ryan Krukar, VP of Marketing and Communications.

Shifting the narrative around hospitality from ‘luxury is a high thread count’ to ‘luxury is spending time as you choose—making memories with the people you care about most’, Gravity Haus has been recognised on a global scale with its Breckenridge property named the 8th best hotel in the world in the 2024 Conde Nast Traveller Readers’ Choice Awards.

“What we’re doing—creating unique and fabulous experiences—really resonated with me when we received that award,” Ryan proudly shares.

Gravity Haus

It’s not the award or various accolades from Bloomberg, Forbes, Sunset, or Yahoo that means the most to the team. Instead, it’s the journey of building the business from the ground up to what it is today.

“What we’ve accomplished with such limited resources is remarkable,” says Eli Grossenbacher, Director of Revenue.

Beyond serving as a hub for locals and travellers alike, Gravity Haus is committed to helping other accommodation providers achieve their potential via third-party management and collaboration. Hotel owners get the opportunity to repurpose and operate their properties as Gravity Haus locations, elevating the experience for everyone involved.

Underpinning all of this, of course, is the need for cutting-edge technology that provides the performance and reliability to keep everything running smoothly.

Gravity Haus

Choosing SiteMinder’s platform to manage distribution and revenue

When selecting a channel manager to gain automated, real-time, inventory management, Gravity Haus prioritised simplicity and efficiency – something SiteMinder has long been famous for.

“We chose SiteMinder because we needed something straightforward,” Eli explains.

“When we launched our first property with just 22 rooms, our focus was on finding a system that could be set up quickly and easily.”

After experiencing complicated systems which failed to deliver at previous hotels, SiteMinder was a clear and effective answer to his challenges.

“If something went wrong with other systems I’ve used, I wouldn’t even know where to start fixing it. With SiteMinder, I know exactly where everything is and how it works—it’s incredibly intuitive.”

“The well-designed UX allows us to view and manage all rates and availability in one place and the ability to map channels effortlessly is a game-changer,” he mentions.

Better performance, greater simplicity

What if you could boost your hotel's efficiency and revenue while also reducing your workload? Our smart hotel platform helps you do exactly that.

Learn more

Seamless integration with Mews makes for effortless property management

Being a “tech stack leader”, Gravity Haus doesn’t choose just any solution to integrate into the business and perform crucial daily processes.

“We are very picky with what we choose,” says Eli. “So when we chose our PMS, we based it around the connection to SiteMinder as we certainly didn’t want to go with another system.”

After selecting Mews PMS, which integrates seamlessly with SiteMinder’s platform, Gravity Haus now has a powerful and reliable foundation for success.

“Both Mews and SiteMinder work as an amazing integration hub, and the connection has been incredibly durable – which goes a long way as we navigate from a start-up to a scale up,” Eli continues.

“As we add more channels, create more robust revenue strategies, and build more higher room-count properties, we’re confident that SiteMinder is ready to grow with us and works incredibly well with Mews.”

Mews provides Gravity Haus the ability to give guests a completely stress-free journey from booking to check-out. Luckily, it’s just as simple on the back end.  

“There’s no confusion – Mews to SiteMinder, SiteMinder to Mews. It’s just so simple, and that simplicity is what allows us to focus on what matters most: delivering exceptional guest experiences,” Eli says.

Thank you for the valued feedback Eli and Ryan! We’re proud to be working with such esteemed properties and partners as Gravity Haus and Mews. We look forward to continuing our journey together.