Skip to main content

Transformative success of Queen Anne Inn with SiteMinder and PMS integration

  Posted in Case Studies  Last updated 3/07/2024

Nestled in the serene coastal town of Chatham, Massachusetts, The Queen Anne Inn Cafe & Lounge was established over four decades ago. With 34 uniquely appointed rooms, this charming retreat caters to an audience seeking tranquility in a vibrant seaside community. We spoke to Dana Weinkopf, the innkeeper, to know more the business and the team’s journey with SiteMinder.

Limitations before SiteMinder

Before adopting SiteMinder’s industry-leading platform, the inn relied on traditional online distribution methods, including online travel agents (OTAs) like and Expedia, and word of mouth. Managing bookings across multiple platforms was time-consuming and inefficient due to each OTA having its own system, which often slowed down reconciliation processes. The need for a unified system to streamline distribution and management in one place became pressing.

Driving revenue and adaptability

Joining SiteMinder has transformed daily operations at The Queen Anne Inn. “Automated reservation management has significantly reduced our workload,” Dana explained. 

“We can now focus more on enhancing guest experiences rather than managing manual entries and potential booking conflicts.” 

SiteMinder offered a streamlined solution integrated with our PMS, ensuring seamless management of inventory and bookings. Since implementing SiteMinder, the inn has seen notable improvements in bookings and revenue. Dana noted:

“The real success lies in our ability to adapt and compete effectively in a dynamic market. SiteMinder’s tools have empowered us to optimize our online visibility and attract more guests.”

the queen anne cafe and lounge

Seamless PMS integration

Reflecting on the integration process of their PMS with SiteMinder, Dana described it as a new and smart concept that enabled a smooth transition from traditional systems to modern, comprehensive, channel management. She noted that the integration was fast and straightforward. Dana emphasized this point.

“While other PMS and channel manager integration options exist, they do not match SiteMinder in terms of quality, level of service, or whole-hearted approach.”

Better processes, less work, more revenue

What if you could boost your hotel's revenue while also reducing your workload? Our smart hotel platform helps you do exactly that.

Learn more

Looking ahead

Dana remains committed to innovation and guest satisfaction.

“Our partnership with SiteMinder has been transformative, it’s not just about managing rooms; it’s about creating memorable experiences that keep guests coming back.”

With SiteMinder as a trusted partner, the inn not only meets but exceeds the expectations of its discerning clientele, ensuring each guest’s journey is as exceptional as the Cape Cod coastline.

Thank you Dana and we wish The Queen Anne the best of luck in the future!


Thanks for sharing

Sign up to our blog and receive regular updates on the content you're into

Send this to a friend