Welcome back to ‘Standard Room With Breakfast’, a series hosted by SiteMinder that shines a light on some of the characters who unlock the full revenue potential of hotels.
In this episode SiteMinder’s Chief Product Officer, Leah Rankin, steps in as host to chat to Gopu Menon, EVP of Revenue & Distribution at Highgate, a New York-based hotel management company overseeing 500+ properties (87,500 rooms) across the US, Europe, the Caribbean and Latin America.
The conversation touches on his origins at the iconic Taj Mahal Palace in South Mumbai, the art of storytelling, the connection between a property’s location and its distribution strategy, the rise of the experiential traveller, and the growing need for intuitive, personalised technology experiences.
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