Partner Contacts

General Support
support@siteminder.com

For general partner and hotel related technical support

• SiteMinder Platform issues and questions Help Center
• Little Hotelier support Help Center

Channel Plus Support
channelssupport@siteminder.com

For Channel Plus (C+) connectivity support

SMX Support
smx.support@siteminder.com

For SiteMinder Exchange (SMX) connectivity support

Application Operations
application.operations@siteminder.com
Cc: ecosystem.team@siteminder.com

For system-wide issues and critical escalations

• SiteMinder platform-wide outages or degraded performance
• Critical emergencies affecting multiple hotels (individual hotel issues go to General Support)
• Planned and unplanned service disruptions
• Infrastructure upgrades, endpoint changes, or application-level issues
• Security incidents and performance escalations

Ecosystem
ecosystem.team@siteminder.com

For partnership opportunities and commercial discussions

• Commercial account management
• Strategic partnership discussions and business opportunities
• Partnership agreements and contract discussions

Not a partner yet? Apply to become a SiteMinder partner

Partners with custom connections: The Ecosystem team will direct you to the correct team for technical support.

Partner Integrations
partner.integrations@siteminder.com

For SiteMinder API certification and technical integration support

• Technical questions about SiteMinder APIs
• New API certification requests (additional functionality)
• Recertification for existing API functions
• API enhancement requests

Developer Guide | SiteMinder APIs

Note: You must already be certified on a SiteMinder API to contact the Partner Integrations team.

Test Account

Request temporary test environment access for:

• New API functionality certification
• Testing existing functionality
• Bug fix verification

Complete the form: SiteMinder Test Environment Access

Note: You must already be certified on a SiteMinder API to request a test account.