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Online Reviews

Online reviews are vital for managing the reputation of your hotel and driving direct bookings. It can often be a complex and time-consuming process but it’s important and can be very rewarding for your business. Investigate our blogs, infographics, or download our eBook to better understand how online reviews work and what are the best strategies for managing them.

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Hotel reviews: How to manage online guest reviews at your property

It’s clear hotel operators must become adept in the art of handling online guest reviews in order to stay competitive in today’s transparent business landscape. This blog will give you an in-depth guide to managing online reviews at your hotel.

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How to avoid bad reviews from hotel guests

It will be extremely hard to avoid all negative reviews at your hotel but there are some common causes that are very easy to avoid if you take the time to learn them.

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TripAdvisor Tips: How to boost your hotel rating with these useful and effective ideas

t’s widely accepted and followed that the more positive reviews your hotel has, more bookings will naturally follow. Here’s how you can boost your conversion by optimising your TripAdvisor ranking.

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7 sure-fire ways for your hotel to be found on Google

Being found on Google is one of the most important things your can hotel can achieve. Take note of these tips to optimise your property’s SEO.

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Free on-demand webinar: How to manage your hotel’s online reviews

Online reviews have a growing influence within the travel industry. Find out how to manage them correctly in this exciting webinar....

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FREE infographic: How do hoteliers REALLY feel about managing their online reviews?

Online reviews can make or break your hotel's online booking strategy. Guests value them highly but what do hoteliers think?

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The Good, the Bad, & the Ugly: Essential advice and best practice for managing your hotel’s online reviews

This free guide from SiteMinder delves into why online reviews are so significant and what you can do to master your management of them. Download now to learn the best practice advice and responses.

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Online reviews and the importance of managing them at your hotel

Online reviews may seem too time-consuming and tedious to manage, but they're becoming more important as time goes by. Here's why you need to pay attention.

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9 interesting things we learned about TripAdvisor’s new method for ranking hotels

If your hotel’s popularity ranking on TripAdvisor keeps you awake at night, you’ll probably have heard about the changes to how that works. Here are 9 things we learned about the updated algorithm on the reviews website.

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Hotel Industry News: Here’s some stats you might have missed in April

With so much news and research taking place across the hotel and travel industry, it’s hard to keep track. SiteMinder’s TrendTracker is here to help fill you in on the hotel industry news and stats you might have missed in April…

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Hotel Customer Service: How to use Twitter to engage & listen to your guests

Hotel staff are often not as confident at responding to tweets as they are with face-to-face customer service. Here's some advice on how to use Twitter for hotel customer service...

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The Great Power Shift: Are you engaging the empowered holidaymaker?

What influences holidaymakers when they book? Is it the hotel's reputation or is price the deciding factor? This SiteMinder blog explores these questions.

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