As always, the SiteMinder support teams are here to help you over the festive period.
We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.
Before you pick up the phone, try searching our helpful Knowledge Base centres – they’re packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way too.
You can find the Knowledge Base centres for each of our hotel technology products here:
For questions about the Booking Engine
For questions about The Channel Manager
For questions about Hotel Website Builder – you can access the Knowledge Base by clicking the grey help button within the app.
If you can’t find what you’re looking for in the help centres, then contact one of our global offices using the information below.
How to contact SiteMinder support in Australia
All times are in Australian Eastern Time (AEDT)
AUS Toll Free: 1300 736 198
NZ Toll Free: 0800 452 450
If you’re calling from overseas: +61 2 9221 4444
| 24th December – Christmas Eve | 8am – 9pm AEDT |
| 25th December – Christmas Day | 8.30am – 5.30pm AEDT |
| 26th December – Boxing Day | 8.30am – 5.30pm AEDT |
| 27th December | Closed |
| 28th December | 8.30am – 5.30pm AEDT |
| 29th December | 8am – 9pm AEDT |
| 30th December | 8am – 9pm AEDT |
| 31st December – New Year’s Eve | 8am – 9pm AEDT |
| 1st January – New Year’s Day | 8.30am – 5.30pm AEDT |
| 2nd January | 8.30am – 5.30pm AEDT |
| 3rd January | Closed |
How to contact SiteMinder support in The Americas
All times are in Central Standard Time (CST)
USA Toll Free: 1 800 511 6038
If you’re calling from overseas: +1 (972) 685 2160
| 24th December – Christmas Eve | 8am – 4pm CST |
| 25th December – Christmas Day | 9am – 5pm CST |
| 26th December – Boxing Day | Closed |
| 27th December | Closed |
| 28th December | 8am – 7pm CST |
| 29th December | 8am – 7pm CST |
| 30th December | 8am – 7pm CST |
| 31st December – New Year’s Eve | 8am – 4pm CST |
| 1st January – New Year’s Day | 9am – 5pm CST |
| 2nd January | Closed |
| 3rd January | Closed |
How to contact SiteMinder support in Europe & Africa
All times are in Greenwich Mean Time (GMT)
UK: +44 (0)20 3151 0730
Germany Toll Free: +49 30 5683 73797
Spain: +34 93 220 1590
France: +33 (0)9 87 67 94 07
Portugal: +351 308 802 929
Austria: +43 720 115 211
Africa Toll Free: 0800 983 791
| 24th December – Christmas Eve | 8am – 4pm GMT |
| 25th December – Christmas Day | Closed |
| 26th December – Boxing Day | Closed |
| 27th December | Closed |
| 28th December | 9am – 5pm GMT |
| 29th December | 8am – 6pm GMT |
| 30th December | 8am – 6pm GMT |
| 31st December – New Year’s Eve | 8am – 5pm GMT |
| 1st January – New Year’s Day | Closed |
| 2nd January | Closed |
| 3rd January | Closed |
How to contact SiteMinder support in Asia
All times are in Australian Eastern Time (AEDT) – this support team is based in Sydney but you can call them toll free using the numbers below:
Thailand Toll Free 0001 800 61361874
Indonesia Toll Free 80306131875
Support Phone: +61 2 9221 4444
| 24th December – Christmas Eve | 8am – 9pm AEDT |
| 25th December – Christmas Day | 8.30am – 5.30pm AEDT |
| 26th December – Boxing Day | 8.30am – 5.30pm AEDT |
| 27th December | Closed |
| 28th December | 8.30am – 5.30pm AEDT |
| 29th December | 8am – 9pm AEDT |
| 30th December | 8am – 9pm AEDT |
| 31st December – New Year’s Eve | 8am – 9pm AEDT |
| 1st January – New Year’s Day | 8.30am – 5.30pm AEDT |
| 2nd January | 8.30am – 5.30pm AEDT |
| 3rd January | Closed |
