How to get in touch with SiteMinder over the festive period

  Posted in How to

SiteMinder over the festive period

As always, the SiteMinder support teams are here to help you over the festive period.

We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.

Before you pick up the phone, try searching our helpful Knowledge Base centres – they’re packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way too.

You can find the Knowledge Base centres for each of our hotel technology products here:

For questions about the TheBookingButton

For questions about The Channel Manager

For questions about Canvas – you can access the Knowledge Base by clicking the grey help button within the app.

If you can’t find what you’re looking for in the help centres, then contact one of our global offices using the information below.


How to contact SiteMinder support in Australia

All times are in Australian Eastern Time (AEDT)

AUS Toll Free: 1300 736 198
NZ Toll Free: 0800 452 450
If you’re calling from overseas: +61 2 9221 4444

24th December – Christmas Eve  8am – 9pm AEDT
25th December – Christmas Day 8.30am – 5.30pm AEDT
26th December – Boxing Day 8.30am – 5.30pm AEDT
27th December Closed
28th December 8.30am – 5.30pm AEDT
29th December 8am – 9pm AEDT
30th December 8am – 9pm AEDT
31st December – New Year’s Eve 8am – 9pm AEDT
1st January – New Year’s Day 8.30am – 5.30pm AEDT
2nd January 8.30am – 5.30pm AEDT
3rd January Closed

 


How to contact SiteMinder support in The Americas

All times are in Central Standard Time (CST)

USA Toll Free: 1 800 511 6038
If you’re calling from overseas: +1 (972) 685 2160

24th December – Christmas Eve 8am – 4pm CST
25th December – Christmas Day 9am – 5pm CST
26th December – Boxing Day Closed
27th December Closed
28th December 8am – 7pm CST
29th December 8am – 7pm CST
30th December 8am – 7pm CST
31st December – New Year’s Eve 8am – 4pm CST
1st January – New Year’s Day 9am – 5pm CST
2nd January Closed
3rd January Closed

 


How to contact SiteMinder support in Europe & Africa

All times are in Greenwich Mean Time (GMT)

UK: +44 (0)20 3151 0730
Germany Toll Free: +49 30 5683 73797
Spain: +34 93 220 1590
France: +33 (0)9 87 67 94 07
Portugal: +351 308 802 929
Austria: +43 720 115 211
Africa Toll Free: 0800 983 791

24th December – Christmas Eve 8am – 4pm GMT
25th December – Christmas Day Closed
26th December – Boxing Day Closed
27th December Closed
28th December 9am – 5pm GMT
29th December 8am – 6pm GMT
30th December 8am – 6pm GMT
31st December – New Year’s Eve 8am – 5pm GMT
1st January – New Year’s Day Closed
2nd January Closed
3rd January Closed

 


How to contact SiteMinder support in Asia

All times are in Australian Eastern Time (AEDT) – this support team is based in Sydney but you can call them toll free using the numbers below:

Thailand Toll Free 0001 800 61361874
Indonesia Toll Free 80306131875
Support Phone: +61 2 9221 4444

24th December – Christmas Eve 8am – 9pm AEDT
25th December – Christmas Day 8.30am – 5.30pm AEDT
26th December – Boxing Day 8.30am – 5.30pm AEDT
27th December Closed
28th December 8.30am – 5.30pm AEDT
29th December 8am – 9pm AEDT
30th December 8am – 9pm AEDT
31st December – New Year’s Eve 8am – 9pm AEDT
1st January – New Year’s Day 8.30am – 5.30pm AEDT
2nd January 8.30am – 5.30pm AEDT
3rd January Closed

 

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