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SiteMinder Support: How to get in touch with us over Christmas and New Year

  Posted in How to

SMCU017_Support_Xmas-hrs_2020_002

As always, the SiteMinder support teams are here to help you over the festive period.

We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.

Before you pick up the phone or engage us on chat (English only), check out our helpful Knowledge Base – it’s packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way, too.

There is a Knowledge Base section for each of our hotel technology products:

You can also chat with us by logging into your product.

If you can’t find what you’re looking for in the help centres, then fill out the Support Form in the Knowledge Base.


How to contact SiteMinder support in Australia, Asia and the Pacific

Refer to our contact page for Customer Support phone numbers in your region.

Christmas Eve: Thursday 24th December 8am – midnight (AEDT)
Christmas Day: Friday 25th December Closed – please complete Support Form
Boxing Day: Saturday 26th December 24 hour support commencing from 8am (AEDT)
New Year’s Eve: Thursday 31st December 8am – midnight (AEDT)
New Year’s Day: Friday 1st January Closed – please complete Support Form
Saturday 2nd January 24 hour support commencing from 8am

 


How to contact SiteMinder support in The Americas

Refer to our contact page for Customer Support phone numbers in your region.

Christmas Eve: Thursday 24th December Closed – please complete Support Form
Christmas Day: Friday 25th December Closed – please complete Support Form
Boxing Day: Saturday 26th December 24 hour support commencing from 8am
New Year’s Eve: Thursday 31st December Closed – please complete Support Form
New Year’s Day: Friday 1st January Closed – please complete Support Form
Saturday 2nd January 24 hour support commencing from 8am

 


How to contact SiteMinder support in The UK and Europe

Refer to our contact page for Customer Support phone numbers in your region.

Christmas Eve: Thursday 24th December Closed for France / English Closes at 3pm local time. Please complete Support Form
Christmas Day: Friday 25th December Closed – please complete Support Form
Monday 28th December Closed for France only – please complete Support Form
New Year’s Eve: Thursday Monday 31st December English Closes at 3pm local time please complete Support Form
New Year’s Day: Friday 1st January Closed – please complete Support Form
Saturday Wednesday 2nd January 24 hour support commencing from 8am

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