As always, the SiteMinder support teams are here to help you over the festive period.
We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.
Before you pick up the phone or engage us on chat (English only), check out our helpful Knowledge Base – it’s packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way, too.
There is a Knowledge Base section for each of our hotel technology products:
- The Channel Manager
- Online Booking Engine (TheBookingButton)
- Website Builder (Canvas)
- Business Intelligence (Prophet)
- Global Distribution System (GDS)
You can also chat with us by logging into your product.
If you can’t find what you’re looking for in the help centres, then fill out the Support Form in the Knowledge Base.
How to contact SiteMinder support in Australia, Asia and the Pacific
Refer to our contact page for Customer Support phone numbers in your region.
| Christmas Eve: Thursday 24th December | 8am – midnight (AEDT) |
| Christmas Day: Friday 25th December | Closed – please complete Support Form |
| Boxing Day: Saturday 26th December | 24 hour support commencing from 8am (AEDT) |
| New Year’s Eve: Thursday 31st December | 8am – midnight (AEDT) |
| New Year’s Day: Friday 1st January | Closed – please complete Support Form |
| Saturday 2nd January | 24 hour support commencing from 8am |
How to contact SiteMinder support in The Americas
Refer to our contact page for Customer Support phone numbers in your region.
| Christmas Eve: Thursday 24th December | Closed – please complete Support Form |
| Christmas Day: Friday 25th December | Closed – please complete Support Form |
| Boxing Day: Saturday 26th December | 24 hour support commencing from 8am |
| New Year’s Eve: Thursday 31st December | Closed – please complete Support Form |
| New Year’s Day: Friday 1st January | Closed – please complete Support Form |
| Saturday 2nd January | 24 hour support commencing from 8am |
How to contact SiteMinder support in The UK and Europe
Refer to our contact page for Customer Support phone numbers in your region.
| Christmas Eve: Thursday 24th December | Closed for France / English Closes at 3pm local time. Please complete Support Form |
| Christmas Day: Friday 25th December | Closed – please complete Support Form |
| Monday 28th December | Closed for France only – please complete Support Form |
| New Year’s Eve: Thursday Monday 31st December | English Closes at 3pm local time please complete Support Form |
| New Year’s Day: Friday 1st January | Closed – please complete Support Form |
| Saturday Wednesday 2nd January | 24 hour support commencing from 8am |
