Invoices and Payments

Frequently Asked Questions

How can I pay my SiteMinder invoice?

Customers in Australia, NZ & Pacific

Visa & MasterCard Credit Card

We accept one-time and recurring invoice payments from a Visa or MasterCard. Please visit billing.siteminder.com to process a one-time payment or to set up an automatic recurring payment.

Direct Debit (AU & NZ customers only)

You can setup a recurring Direct Debit from a nominated bank account. Please visit billing.siteminder.com to set up a recurring Direct Debit.

Bank Transfer Payment

We can accept one-time invoice payments via Bank Transfer (EFT). Please allow up to 3 business days for transfers to be received and applied.

For our bank account details, please visit billing.siteminder.com, login and select “Paying by bank transfer?”

Cheque

Please note we do not accept payments by cheque.

PayPal

Please note we do not currently accept payments by PayPal however this is coming soon.

Customers in Asia

Visa & MasterCard Credit Card

We accept one-time and recurring invoice payments from a Visa or MasterCard. Please visit billing.siteminder.com to process a one-time payment or to set up an automatic recurring payment.

Bank Transfer

We can accept one-time invoice payments via international Bank Transfer (SWIFT). Please allow up to 5 business days for transfers to be received and processed by your bank.

For our bank account details, please visit billing.siteminder.com login and select “Paying by bank transfer?”

Cheque

Please note we do not accept payments by cheque.

PayPal

Please note we do not currently accept payments by PayPal however this is coming soon.

Customers in Americas

Visa, MasterCard & AMEX Credit Card

We accept one-time and recurring invoice payments from a Visa, MasterCard and American Express. Please visit billing.siteminder.com to process a one-time payment or to set up an automatic recurring payment.

Direct Debit (US customers only)

You can set up a recurring ACH Direct Debit from a nominated bank account. Please visit billing.siteminder.com to set up a recurring Direct Debit.

Checks

Please note we do not accept payments by check.

Electronic Funds Transfer (ACH or Wire)

We accept one-time invoice payments by ACH or wire. Please note that a $23 domestic/$50 international wire fee applies. This amount should be included with your payment and allow up to 5 working days for transfers to be received and processed.

For our bank account details, please visit billing.siteminder.com, login and select “Paying by bank transfer?”

PayPal

We accept invoice payments by PayPal. Please contact us to receive a PayPal payment request directly from our PayPal account.

Customers in the UK, Europe & Africa

Visa, MasterCard & Cartes Bancaires Credit Cards

We accept one-time and recurring invoice payments from a Visa, MasterCard or Cartes Bancaires. Please visit billing.siteminder.com to process a one-time payment or to set up an automatic recurring payment.

Direct Debit (UK & SEPA)

Direct Debit from a nominated bank account is available for the UK and most Eurozone countries. You may set up a Direct Debit as a one-time invoice payment or a recurring payment for future invoices. Please visit billing.siteminder.com to process a payment or to set up AutoPay.

Direct Bank Transfer

We can accept one-time invoice payments via direct Bank Transfer. Please allow up to 5 business days for transfers to be received and processed.

For our bank account details, please visit billing.siteminder.com, login and select “Paying by bank transfer?”

How will I receive my invoice?

We will send an email with an electronic (PDF) invoice attached. We can send the email to one or multiple email addresses. To update or change your email address please contact us to process your request.

Please note we do not send paper invoices by mail.

What are the payment terms?

Our standard payment terms are 7 days after the invoice is issued. If you are facing difficulty in paying your invoice, please contact us to discuss your options.

How can I view my account balance?

Please visit billing.siteminder.com to see your total account balance and open invoices.

Why is my first invoice larger than I expected?

On your first invoice, you will be billed for a part month (pro-rated) from the end of your free trial period to the end of the calendar month.

PLUS

A full month/quarter/year in advance depending on the billing frequency you have selected. You will also be charged any one-time setup fees applicable to your product.

Please contact us if you have any questions regarding your first invoice.

When will I receive my subscription invoice?

Shortly after your free trial has ended you will receive your first invoice. After this time, you will be invoiced on the 1^st of each month.

What if I want to cancel my services?

If you do not wish to continue with your SiteMinder products after free trial, we require notification from you before your trial ends; otherwise, you will be invoiced.

If your trial has ended, we require 30 days’ email notice to cancel your services. Please contact us to cancel your services.

How do I update my Credit Card or Direct Debit details for AutoPay?

Please visit billing.siteminder.com to update your automatic recurring payment details.

What if I have a question regarding tax (VAT, GST or Sales Tax) on my invoice?

For SiteMinder customers in Australia, UK, and the United States you will be invoiced for any applicable taxes (VAT, GST or State Tax) relevant to your location.

If you have any questions regarding the taxes applied to your invoice please contact us.