SiteMinder Support: How to get in touch with us over Christmas and New Year

  Posted in How to

Happy holidays from SiteMinder

As always, the SiteMinder support teams are here to help you over the festive period.

We have brilliant teams based all around the world ready to help answer any questions or figure out any technical difficulties you might be having during Christmas and New Year.

Before you pick up the phone, try searching our helpful Knowledge Base centres – they’re packed full of how-to articles featuring handy step-by-step instructions. There are plenty of video tutorials to show you the way too.

You can find the Knowledge Base centres for each of our hotel technology products here:

For questions about TheBookingButton: https://thebookingbutton-help.siteminder.com/s/

For questions about The Channel Manager: https://thechannelmanagerhelp.com/s/

For questions about Canvas: https://canvas-help.siteminder.com/s/

You can also send us a message straight from the app and you’ll need to log in to do this: https://www.siteminder.com/login-page/

If you can’t find what you’re looking for in the help centres, then contact one of our global offices using the information below.


How to contact SiteMinder support in Australia and the Pacific

All times are in Australian Eastern Time (AEDT)

AUS Toll Free: 1300 736 198

NZ Toll Free: 0800 452 450

If you’re calling from overseas: +61 2 9221 4444

Saturday 23rd December 8.30am – 5.30pm
Christmas Eve: Sunday 24th December Closed – please email support
Christmas Day: Monday 25th December 8am – 6pm
Boxing Day: Tuesday 26th December 8am – 6pm
Wednesday 27th December 8am – 6pm
Thursday 28th December 8am – 6pm
Friday 29th December 8am – 6pm
Saturday 30th December 8am – 6pm
New Year’s Eve: Sunday 31st December Closed – please email support
New Year’s Day: Monday 1st January 8am – 6pm
Tuesday 2nd January 8am – 6pm

 


How to contact SiteMinder support in The Americas

All times are in Central Standard Time (CST)

USA Toll Free: 1 800 511 6038

If you’re calling from overseas: +1 (972) 685 2160

Argentina: +54 115 078 9709
Chile: +562 2581 3935
Colombia: +57 2485 5870
Dallas: +1 469 930 5611
Mexico: +52 334 624 0480
Panama: +50 78 33 9253
Peru: +51 17 08 3785

Saturday 23rd December Closed – please email support
Christmas Eve: Sunday 24th December Closed – please email support
Christmas Day: Monday 25th December Closed – please email support
Boxing Day: Tuesday 26th December 8am – 7pm
Wednesday 27th December 8am – 7pm
Thursday 28th December 8am – 7pm
Friday 29th December 8am – 7pm
Saturday 30th December Closed – please email support
New Year’s Eve: Sunday 31st December Closed – please email support
New Year’s Day: Monday 1st January 8am – 7pm
Tuesday 2nd January 8am – 7pm

 

 


How to contact SiteMinder support in Europe & Africa

All times are in Greenwich Mean Time (GMT)

UK: +44 (0) 20 3151 0730
Spain: +34 93 220 1590
Germany: +49 30 5683 73797
France: +33 (0)9 87 67 94 07
Austria: +43 720 115 211
Italy: +39 (0)6 94805161
Portugal: +351 308 802 929
Ireland: +353 1 531 4884
South Africa Toll Free: +27 (0)800 983 791
Rest of Africa: +44 20 3151 0730

Saturday 23rd December Closed – please email support
Christmas Eve: Sunday 24th December Closed – please email support
Christmas Day: Monday 25th December Closed – please email support
Boxing Day: Tuesday 26th December 8am – 6pm
Wednesday 27th December 8am – 6pm
Thursday 28th December 8am – 6pm
Friday 29th December 8am – 6pm
Saturday 30th December Closed – please email support
New Year’s Eve: Sunday 31st December Closed – please email support
New Year’s Day: Monday 1st January Closed – please email support
Tuesday 2nd January 8am – 6pm

 


How to contact SiteMinder support in Asia

All times are in Indochina Time (ICT) – this support team is based in Sydney but you can call them toll free using the numbers below:

Australia Support: +61 2 9221 4444
Hong Kong: +852 3018 8590
Indonesia Toll Free: 001 80306131875
Malaysia: +603 8689 8005
Philippines: +63 22313977
Singapore: +65 6690 7227
Taiwan: +886 2 7705 4489
Thailand: +66 2 105 4160
Thailand Toll Free: 001 800 61361874
Vietnam: +84 47 3000021

Saturday 23rd December 8am – 2.30pm
Christmas Eve: Sunday 24th December Closed – please email support
Christmas Day: Monday 25th December 8am – 5pm
Boxing Day: Tuesday 26th December 8am – 5pm
Wednesday 27th December 8am – 5pm
Thursday 28th December 8am – 5pm
Friday 29th December 8am – 5pm
Saturday 30th December 8am – 2.30pm
New Year’s Eve: Sunday 31st December Closed – please email support
New Year’s Day: Monday 1st January 8am – 5pm
Tuesday 2nd January 8am – 5pm

 

Contact the SiteMinder team for support

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