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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

  Posted in Case Studies  Last updated 17/05/2024

Bali Mandira

Bali Mandira Beach Resort & Spa is considered a classic Balinese hotel with a modern twist. Truly a seaside paradise with spacious grounds, white sandy beaches and beautiful sea views, it’s a holiday destination in “heaven on Earth” that is known for its warm hospitality.

A number of outstanding facilities are available for guests of all ages. From a lagoon-style seaside swimming pool, pool bar, beach club, kids club, exotic spa, to meeting rooms and conference facilities. 

The five-star resort also offers entertainment such as live music and DJs, cultural performances, and children’s activities for guests with families.

We spoke to Cluster Ecommerce Manager, Wibawa Yoga, about the property’s operations and how SiteMinder has helped the team find success.

Bali Mandira

Tackling the high error rate in daily operations

Bali Mandira Beach Resort & Spa is far from a newbie in the hotel industry. Established in 1981, this 189-room resort has tried various hotel platforms and experienced a number of trials and errors. Wibawa explained that after a long search, the resort now places its trust in SiteMinder.

“We have been using SiteMinder since 2015. We find the channel manager especially useful,” he said.

Wibawa further explained that of all the hotel tech solutions he has ever used, SiteMinder is the easiest one to navigate.

“The margin of error is the smallest. Before using SiteMinder, we experienced a high margin of error.”

This was creating an issue of long time gaps when updating prices and room inventory. However, this was no longer an issue after Bali Mandira Beach Resort & Spa switched to SiteMinder.

“SiteMinder can update quickly in a matter of minutes,” Wibawa said.

Bali Mandira

Bookings increased by 20%

Thanks to the ability to quickly update rates and reduce errors, the average daily rate at Bali Mandira has increased. In addition, SiteMinder’s channel manager allows the resort to update inventory automatically and no longer rely on manual work.

“Since using SiteMinder, Bali Mandira Beach Resort & Spa has also seen an increase in bookings of around 15-20%,” Wibawa continued.

He also praised the channel manager’s functions for managing room prices.

“For example, we can set discounts on certain dates when the room rate is yielding,” he explained. “This is a feature that one of the competitors we tried doesn’t have.”

With the most powerful channel manager in the industry, SiteMinder unlocks and optimises hotel distribution across multiple booking channels. This advantage is one that Wibawa and Bali Mandira Beach Resort & Spa delights in.

“The channel manager on SiteMinder’s platform is the most complete channel manager. Around 70% of our guests come from Australia and we are currently connected to more than 20 booking channels,” he explained.

SiteMinder is delighted to be part of Bali Mandira Beach Resort & Spa’s successful journey so far!


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