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Kapital Inn improves performance and increases traffic with SiteMinder

  Posted in Case Studies  Last updated 20/05/2024

The Kapital Inn is a quaint, intimate bed and breakfast (B&B) in the heart of Budapest, Hungary. Rated on TripAdvisor as the best B&B in Budapest, the guests who stay here have the opportunity to get to know one another in a comfortable setting, while also immersing themselves in the local culture and flavour of the region.

When the bed and breakfast opened its doors 10 years ago, its only technological features were a website without direct booking capability and a TripAdvisor profile.

While the rooms were being filled the hotel’s operators, Albert and Paul, recognised that they needed to do more to grow their business and increase bookings into the future.

Increasing distribution and boosting bookings appeared difficult for busy managers

The staff at Kapital Inn were so focused on providing guests with stellar service and authentic experiences, that they found it difficult to also manage their hotel technology.

Needing an effective online booking system, they started to research the product options that were available. SiteMinder was one of the first hotel technology solutions to appear during their online search, and after much consideration, they decided it was the best option for their property.

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User-friendly features provide practical answers to direct booking challenge

First, the team decided to use SiteMinder’s booking engine to allow guests to book directly with them through their website, which was the most efficient way to increase direct bookings at their bed and breakfast. 

As the business continued to grow with the use of SiteMinder’s features, Kapital Inn has continued to add more of them to its arsenal. Most recently, it began using the website builder.

“SiteMinder’s website builder has helped us to appear more professional and attractive to the most motivated travellers around the globe”, explains Paul.

Kapital Inn’s website before SiteMinder…

Kapital Inn’s website after SiteMinder…

Improved performance as a result of SiteMinder technology

It took less than a week for the Kapital Inn to start using SiteMinder.

“It makes all the online and property management a little easier, and helps us spend more time working on our service delivery rather than figuring out what has to happen behind the scenes.”

The benefits of using SiteMinder have been so far-reaching, that Albert and Paul find them difficult to quantify. However, each time the hotel seems to slow down or occupancy rates decline, they discover yet another SiteMinder feature that can help improve the way they do business.

“Every time we’ve improved our service delivery by adding one of your services and our declining occupancy not only recovered but increased,” says Paul.

“Without it, we would most certainly not be able to remain rated the best bed and breakfast in Budapest on TripAdvisor.”


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