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SiteMinder lands its 30,000th customer in River Palace Hotel

  Posted in Press Releases

River Palace Hotel is SiteMinder's 30,000th customer

London, UK – The global hotel industry’s leading cloud platform, SiteMinder, has signed its 30,000th hotel customer as a show of the worldwide demand for integrated hotel guest acquisition technology. SiteMinder has secured River Palace Hotel in Italy to achieve its most recent milestone and continue its strong trajectory in the dynamic European region where forty percent of its hotel customers today are based.

According to the director of River Palace Hotel, Paolo Rivolo, what the property needed was flexibility in the setup of its management systems and more autonomy for guests.

“Technology is imperative for a hotel like ours, where the pricing strategy is quite complex and dynamic, and so we needed a flexible, autonomous and easy-to-use solution that our hotel staff could adopt quickly. It is essential we place revenue management at the core of our distribution strategy, and, with SiteMinder, we have been able to empower our hotel staff to achieve exactly this. We can now better understand supply and demand, and optimise our strategy for greater performance,” says Mr Rivolo.

With 72 deluxe rooms and a central location in Rome, River Palace Hotel’s success has been founded on offering a unique and personalised service that includes booking tours and expert advice on local activities. Travellers who come to the property seek a high quality service and are willing to invest more in return for a memorable stay.

Since first disrupting the market in 2006 by pioneering channel management for a flat, monthly fee, SiteMinder has quickly evolved into a holistic offering for hotels to acquire guests through integrated direct booking capability, broad distribution and real-time pricing intelligence. An ever-growing dominant force within the hotel technology space, SiteMinder has led the industry in the development of third-party connectivity, with a network of more than 600 partners that include hotel marketing channels, hotel management systems, central reservation systems and revenue management systems to streamline and simplify data for all hotels.

The past year has seen SiteMinder rank among The Silicon Review’s list of the ‘50 Best Companies to Watch’; secure deals with Italy and Portugal’s largest hotel groups, Atahotels and Pestana Hotel Group; and develop groundbreaking partnerships with Airbnb and BridgeStreet Global Hospitality.

“Hoteliers today are faced with more competition and greater demands from consumers than ever before. Thanks to our solutions, accommodation providers the world over can manage their properties more efficiently and offer guests the more personalised hospitality they excel at,” says Mike Ford, founder and managing director at SiteMinder.

“We congratulate River Palace Hotel for recognising the opportunity to streamline operational processes, increase revenues and strengthen its position in the market. We are thrilled to be a part of their story and the stories of all our 30,000 hotel customers as they navigate through the increasing complexities of a digitally-led and consumer-led world.”

River Palace Hotel is SiteMinder's 30,000th customer

Media contact
Maria Cricchiola
+61 2 8031 1287

About SiteMinder
As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, the real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major global distribution systems. With more than 30,000 hotel customers and 600 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

For more information, visit

About River Palace Hotel
Thanks to its central and peaceful location and to its attentive and impeccable service, the River Palace Hotel is the ideal place to spend a pleasant stay in the Eternal City.

The 72 rooms have a unique style, classic and refined design, and offer guests every comfort: satin silk sheets, air conditioning, LCD satellite TV, free wi-fi, minibar, evening turndown service, safe all together with a very nice breakfast buffet included in the price.

For more information, visit


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