Hotel Insights

The travel industry is constantly evolving and hotels need to adapt quickly to the dynamic nature of customer behaviour.

Check out our blog and infographics to keep up with the latest insights.


Travel technology is changing.

How consumer behaviour and travel technology are changing each other

Traveller behaviour and hotel technology are naturally linked. And hotels need to be aware of how the two interact and how to respond effectively.

Your December guide to what’s on with SiteMinder

Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at December’s events…

At the front desk with Eric Hallin: “Running a hotel is like running a city. Doing it alone is impossible”

Eric Hallin’s hotel career spans 40 years. Now in his tenth year at the Rembrandt in Bangkok, he leads his team who create a great experience for the many international guests. SiteMinder found out the secrets to his success…

What's on

Your November guide to what’s on with SiteMinder

Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at November’s events…

Hotel plans for the future

5 ways you can improve your future hotel business strategy

To remain competitive in the future, hotels will have to further emphasise the level of service they provide to guests. Here are five ways to improve.

‘The Matchmaker’ is predicted to be a hotel of the future

Profiling ‘The Matchmaker’: Is this your hotel of the future?

‘The Matchmaker’ is a hotel that will allow guests to impact the culture and brand of the hotel through personal connections and relationships. Does this sound like your hotel?

hotel of the future

Profiling ‘The Choreographer’: Is this your hotel of the future?

‘The Choreographer’ is a hotel of the future which will redefine service by managing the entire travel experience in a painless manner to remove any stress from the guest.

Your October guide to what’s on with SiteMinder…

Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at October’s events…

'The Neighbour' is a hotel of the future

Profiling ‘The Neighbour’: Is this your hotel of the future?

‘The Neighbour’ is a hotel that prioritises the connection between hotel and local area, operating as a mediator for guests to get a valuable and authentic experience.

The architect is a hotel of the future

Profiling ‘The Architect’: Is this your hotel of the future?

The Architect is a hotel that creates creative, flexible, and creative spaces that appeal to guests who have a diverse range of needs. Does this sound like your property?

The Curator is tipped to be a hotel of the future by Deloitte and Dolbin

Profiling ‘The Curator’: Is this your hotel of the future?

The Curator is a hotel that listens to the individual needs of guests and facilitates the required resources to personalise their stay. Does this sound like your property?

Industry Predictions: What is the future of hotel design?

Hotel design isn’t just about the height of your ceiling or the colour of your carpet. In the future there are many different aspects that will define the setup of hotel businesses.

Google search predicts hotel occupancy

Can Google search results predict hotel occupancy rates?

Is there a correlation between accommodation searches and hotel demand? Data from Google and STR seems to show this is the case. Check out the findings here.

Loyal hotel guest enjoys value for money

Is value-for-money the key to driving guest loyalty at your hotel?

With guest loyalty increasingly hard to inspire within travellers, hotels need to focus on giving their customers value-for-money

Hotel guest choosing travel destination

Why the guest booking journey begins at choosing a destination (part one)

Choosing a destination is by far the most important decision for travellers. It’s one that is begins the booking process and is influenced by a range of factors.

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