Guest Engagement

Build stronger guest relationships at every stage.

Keep guests informed and engaged throughout their journey with automated communications that deliver smoother stays, encourage repeat bookings and drive stronger revenue outcomes.

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Guests expect clear, timely communication – but many hotels still juggle emails, OTAs, messaging apps and front desk notes.

Guest Engagement brings every conversation and touchpoint into one place, so you can deliver a smoother guest experience, higher satisfaction and more repeat bookings without extra manual work.

How it works

Delivering a better guest experience

1

Bring your channels together

Connect Guest Engagement to your SiteMinder account and guest channels.

2

Keep every journey moving

Set up automated messages for key moments in the guest journey.

3

Manage the guest experience all in one place.

Manage supported guest conversations, create personalised upsell offers and collect guest feedback.

4

Optimise every guest journey.

Track performance and refine journeys with reporting that shows what’s working.

Delight your guests.

Scheduled guest messages.

Automatically send the right information at the right time — from confirmation and pre-arrival to in-stay updates and post-stay follow-ups.

Digital guest directory

Give guests QR code access to a digital directory so they can find stay information, hotel services and FAQs without downloading an app.

Online check-in made easy

Let guests check in online with ID upload, digital signature and terms and conditions before they arrive, reducing queues and surprises at your front desk.

Simplify your daily operations.

Unified inbox across channels

Centralise guest interactions across email, SMS, WhatsApp, Booking.com and Airbnb in one place, so your team never loses a conversation.

Less front desk admin

Capture guest details early with online pre-arrival forms and use templates instead of rewriting the same messages, freeing staff to focus on guests.

Increase bookings and guest value.

Drive more upsell revenue

Unlock more spend from every stay with personalised upsell offers and add-ons sent before and during the guest journey.

Encourage repeat bookings

Stay connected after checkout with simple campaigns and reminders that keep your property top of mind.

Turn feedback into reviews

Request feedback at the right moment and prompt happy guests to leave reviews on Tripadvisor or Google.

Proof that better engagement creates better stays.

“It has given us full control over our metasearch strategy in any area we want to target. It’s way better than our previous tool; it’s easy and works efficiently.”

Jack West

The Equeva Group

“We saw an increase in bookings as soon as we activated Demand Plus and we have seen an increase not just in Demand Plus reservations but also in direct reservations overall. Now, our direct reservations represent around 50% of our total revenue.”

Christian Svoboda

Smart Liv’in Böheimkirchen, Austria

“We now pay only for confirmed reservations. Our direct rate appears on Free Booking Links and Sponsored placements, helping us compete more effectively on price visibility.”

Gabriel Freire

Luna Volcán