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Bai Hotel Cebu establishes streamlined operations with SiteMinder’s platform

  Posted in Case Studies  Last updated 22/01/2024

Nestled between the bustling cities of Mandaue and Cebu, bai Hotel Cebu stands as a beacon of modern luxury, offering spectacular harbour and city views alongside ultra-modern amenities and facilities. Catering to a diverse range of services and boasting an extensive dining selection, bai Hotel Cebu is the go-to destination for those seeking a luxurious staycation or planning a business trip. 

In its six years of operation, bai Hotel Cebu has consistently prioritised providing outstanding service without unnecessary hassle. Attention to detail is a core principle, ensuring that every guest experiences exceptional service from the moment they arrive. 

Maria Lourdes “Leng” S. Quindipan, the Revenue and Reservations Manager at bai Hotel Cebu, plays a pivotal role in the hotel’s operations by overseeing revenue management and reservations to ensure a seamless experience for guests.

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SiteMinder’s role in streamlining operations

Leng discovered SiteMinder through a previous hotel contact, and the decision to choose SiteMinder was driven by its fast support and user-friendly features. SiteMinder’s channel manager, hotel business intelligence, and PMS integration played a crucial role in streamlining the hotel’s operations.

“One of the key challenges we faced was the time-consuming task of updating allocations and rates on different extranets. With SiteMinder, this process became remarkably efficient, saving the team valuable time and resources,” she explained.

“We now sell on more than 25 channels like Booking.com, Trip.com, WebBeds, Agoda, Expedia, Traveloka, Klook, and Hotelbeds. Since implementing SiteMinder, we noticed a significant decrease in parity issues online. Rates, now sourced from a single reliable source, contributed to a more consistent and accurate online presence.”

Expanded distribution and positive business results

Leng also stated how effectively they can now sell to guests all around the world, allowing them to unlock additional revenue.

“In addition to effortlessly distributing all 100 rooms across the largest network of online booking channels to capture bookings, we actively promote our brand worldwide, fostering strong brand awareness.”

The impact of SiteMinder on bai Hotel Cebu’s bookings has been substantial. Leng reports a noticeable increase ranging from 10% to 50% in some cases, showcasing the effectiveness of SiteMinder in driving additional revenue.

 

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