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Lotus Friendly Hotel & Restaurant prospering with SiteMinder and ready for more

  Posted in Case Studies

Steps away from Chaweng Beach in Koh Samui, Thailand, Lotus Friendly Hotel & Restaurant personifies peace and quiet, while being perfectly positioned to enjoy the Thai lifestyle.

Close to both the airport and the beach, guests will enjoy rooms with full air conditioning, private balconies, free Wi-Fi, free parking, all the essential amenities and entertainment, and an a la carte restaurant. Whether it’s dining, pure relaxation, or tours and activities, travellers have it all to choose from at Lotus.

Owner and General Manager, Cumhur Seyhoglu, is on hand to ensure everything runs smoothly.

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SiteMinder quickly solved reservations frustrations

Running a busy property comes with many challenges, not least of which is the task of managing inventory and reservations.

For the team at Lotus, this proved to be a most frustrating experience before SiteMinder came along.

“We had nothing. We were logging into 20 different websites when we received a booking,” said Cumhur. “So we were looking for a solution that made it easy to adjust inventory and manage the status of our rooms.”

“SiteMinder saves us a lot of time by updating all the OTAs at once.”

This time is precious to a property that needs to place a high focus on attending to guests and ensuring an exemplary level of hospitality.

New SiteMinder platform set to ease further headaches

With the new SiteMinder platform hoteliers can centralise all their distribution operations and gain access to new features that save more time and make life easier.

Cumhur can already see the potential.

“We have a challenge with no-show bookings but SiteMinder’s new platform and the AutoPay feature should solve this problem for us,” he said.

“I love how quick the platform is. I would recommend other hoteliers to check out all SiteMinder’s functions as it has tons of benefits.”

Thank you Cumhur and keep up the great work at Lotus Friendly Hotel & Restaurant!

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