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SiteMinder named #1 Best Hotel eCommerce Platform in major awards sweep at 2023 HotelTechAwards

  Posted in Press Releases

Sydney, Australia – SiteMinder has further cemented its category-defining position as the world’s leading hotel commerce platform, winning Best Hotel eCommerce Platform and the most major accolades of any accommodation software company at the 2023 HotelTechAwards.

SiteMinder secured nine major awards in total, including Best Hotel eCommerce Platform — a new category recognising the best all-in-one solution for hoteliers to accelerate their business growth online, which unifies the highest-rated channel manager, booking engine and website builder in one easily integrated platform. Having driven more than 100 million reservations for hoteliers in 2022, SiteMinder was also named Best Channel Manager for the fourth consecutive year and Best Booking Engine for the second consecutive year. Additionally, for the second year in a row, SiteMinder was awarded the coveted #1 Hotelier’s Choice Award — awarded to the company which demonstrated the strongest customer relationships across all categories of the awards, determined by total verified customer reviews, geographic reach of reviews, and overall review sentiment and ratings.

SiteMinder’s total wins at the 2023 HotelTechAwards include:

#1 Hotelier’s Choice Award
#1 Best Hotel eCommerce Platform
#1 Best Channel Manager
#1 Best Booking Engine
Finalist: #2 Best Metasearch & Ad Tech
Finalist: #2 Hotel Rate Shopping & Market Intelligence
Finalist: #2 Best Hotel Management System (Little Hotelier)
Finalist: #3 Hotel Website Design
Top 10 Best Places to Work

“It is a privilege to once again be recognised as the world’s leading hotel commerce platform in the 2023 HotelTechAwards,” SiteMinder CEO & Managing Director, Sankar Narayan, said. “More than ever, there is a heightened need for trusted accommodation technology that truly empowers all hoteliers, big and small, to seamlessly optimise their business for revenue growth. We are so proud that our next generation platform has been recognised as Hotel Tech Report’s Best Hotel eCommerce Platform less than year after its launch — a massive testament to our best-in-class teams globally at SiteMinder — and that our technology continues to play such an important role for thousands of hoteliers accelerating their businesses following an incredibly dynamic period in travel,” he said.

Based on customer feedback and proprietary data signals, the annual HotelTechAwards is the only data-driven awards program to recognise the world’s best accommodation software. Category winners are selected from more than 200 of the top technology products around the world, determined by product reviews from a global community of verified hotel technology users across more than 120 countries. During this year’s awards period, more than 800,000 hoteliers visited Hotel Tech Report contributing more than 16,000 verified product reviews, making 2022 the most competitive year in HotelTechAward’s history.

Introduced by Hotel Tech Report this year, Best Hotel eCommerce Platform is one of three new Platform awards added to the HotelTechAwards, reflecting a significant step change in the need for accommodation technologies to reduce complexity and optimise business growth for hoteliers.

“In the wake of the SaaS revolution came an explosion of point solutions for hoteliers. We are now seeing buying behaviour evolve beyond this, and our new Platform awards recognise this change as hoteliers look to invest in platform solutions with multiple integrated capabilities, helping to reduce the cost of ownership of their tech as well as the number of individual vendor relationships they need to manage,” Jordan Hollander, CEO of Hotel Tech Report, said.

“The authentic voice of the customer decides the winners of the annual HotelTechAwards, ranking hotel software solutions based on users’ experience in buying, implementing and using those solutions. The ranking process is simple, transparent, and unbiased — judging is based on time tested factors developed specifically for the industry. Only verified hoteliers with hands-on experience using each product are allowed to participate in the product review process. This means that SiteMinder’s users decided the #1 Best Hotel eCommerce Platform, the #1 Best Channel Manager, the #1 Best Booking Engine and the Hotelier’s Choice Award,” he said.

SiteMinder’s hotel commerce platform unifies the company’s award-winning channel manager, distribution and booking engine products with real-time market insights, automated payments, website-building capabilities and 1750+ partner integrations for accommodation providers to unlock more revenue and accelerate their business growth. Customer Berenbell Vineyard Retreat in Pokolbin, Australia, said SiteMinder’s award-winning suite of capabilities has been essential to their growth over the last 12 months.

“SiteMinder is an integral part of our business and is an essential service to the accommodation industry. Without the service provided by SiteMinder, we would find it extremely difficult to operate,” owners Ken and Suzie Winterschladen said.

Media contact
Gemma Garkut
+61 2 8031 1287

Investor information
Paul Wong
+61 411 889 876

About SiteMinder
SiteMinder (ASX:SDR) is the world’s leading open hotel commerce platform, empowering hotels and accommodation providers to sell, market, manage and grow their business. SiteMinder’s innovative online platform offers hotels and accommodation providers a comprehensive range of products and solutions to manage and streamline the distribution of their rooms across a wide selection of direct and indirect channels, take bookings from guests and communicate with guests. The global company, headquartered in Sydney with offices in Bangkok, Berlin, Dallas, Galway, London and Manila, generates more than 100 million reservations worth over US$35 billion in revenue for hotels each year.


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