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Hospitality apps: What is the best hospitality app?

  Posted in Resources  Last updated 9/05/2024

What is a hospitality app?

A hospitality app is a digital tool designed to help you streamline your operations, enhance the experience you offer your guests, and boost your business efficiency. These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel.

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Why are hospitality apps important to hoteliers?

Hospitality and the hotel sector is competitive. Standing out is essential. Embracing hospitality apps is one method to ensure that you can outpace the competition. These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. Here’s how they can take your hotel to the next level:

  • Simplified operations. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service.
  • Improved guest experience. Apps that facilitate mobile check-in, tailor room preferences to individual needs, and enable real-time communication make guests feel valued and taken care of. 
  • Build a loyal customer base. Through efficient management of feedback and proactive guest engagement, hospitality apps help enhance your hotel’s reputation. A strong reputation then translates into new bookings and further revenue opportunities.
  • Improved word-of-mouth marketing. Hotel apps that focus on facilitating customer reviews allow you to grow your hotel’s reputation, attracting new guests who are eager to experience the service that everyone is talking about.
  • Direct, repeat bookings. With the right hospitality app, you can boost direct bookings, reducing dependency on third-party platforms and their associated fees. Improved guest experiences and a solid brand reputation foster both new and repeat bookings, enhancing revenue growth.

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Mobile hospitality app features to look for

When selecting a mobile hospitality app, it’s vital to focus on features that enhance your hotel’s efficiency and drive revenue growth. A well-designed app will streamline your daily operations, simplify your team’s workflow, and ultimately improve the guest experience—all while positively impacting your bottom line. Here’s what to look out for:

  • Intuitive user interface. An app should be easy to navigate, ensuring that both your team and guests can make the most of its features without a steep learning curve. Simplicity leads to better user engagement and fewer errors in handling.
  • Seamless system integration. The best hospitality work apps perfectly with your existing management systems, enhancing functionality without disrupting your established processes. This integration is key to increasing operational efficiency and reducing overhead costs.
  • Comprehensive analytics and reporting. Access to detailed analytics allows you to understand guest behaviour, manage occupancy effectively, and make informed decisions that drive revenue growth. This insight is crucial for adapting to market trends and optimising your pricing strategy.

Hospitality App

Best hospitality apps in the hotel industry

There are lots of hospitality apps available on the market today – it can be hard to separate the wheat from the chaff. We’ve done the research for you and uncovered what we think are the most accessible – and the most powerful – apps in today’s market.

Best hospitality apps to increase room revenue


SiteMinder streamlines your booking and distribution, ensuring maximum visibility across all channels. This extensive reach is essential for keeping your rooms filled and your revenue stream strong. SiteMinder also has a mobile app, so you can take the power of the platform with you wherever you go.

Little Hotelier

Little Hotelier is tailored for small hotels and simplifies your reservations and guest management. It’s designed to make operations smoother, allowing you to focus more on guest experience rather than administrative tasks. It also has a fully functional mobile app, so you can manage your property from anywhere, anytime.


Ideal for last-minute deals, helping to maximise your occupancy and revenue. It also taps into the spontaneous travel market, capturing bookings that might otherwise go to competitors.

Best hospitality apps to connect with guests better


Allows your guests to interact directly with your services via their smartphones, enhancing their overall experience. This app helps create a more personalised and responsive interaction, building guest satisfaction and loyalty.

Nonius Hotel Guest App

Offers personalised services from booking to checkout. This app ensures that each guest’s preferences are catered to, enhancing their stay and encouraging repeat visits.


Encourages guest interaction with your facilities and services through an intuitive app interface. It’s perfect for fostering a community feel among guests, which can significantly enhance their engagement and satisfaction.

Best hospitality apps to improve your brand reputation

Fidelity FollowUp

Manages guest feedback efficiently to improve your service quality. Prompt and thoughtful responses to feedback can dramatically improve guest perceptions and foster loyalty.


Monitors and analyses guest reviews to highlight areas for improvement. This real-time insight allows for quick adjustments and helps maintain high standards of service.


Helps you manage online reviews, enhancing your reputation across various platforms. Effective management of online reviews can lead to improved public perception and an increase in bookings.

What is the best hospitality app for your hotel?

Selecting the best hospitality app depends on your specific needs and goals. However, instead of juggling multiple apps from different brands that only address single aspects of your operations, integrating a versatile and comprehensive solution like SiteMinder provides you with an all-in-one platform. SiteMinder offers comprehensive benefits, from improving direct bookings and optimising revenue management to enhancing guest communications. 

With SiteMinder, you have a unified system that not only streamlines your operations but also enhances every aspect of your hotel’s performance, making it a superior choice over managing multiple disparate apps.

By Dean Elphick

Dean is the Senior Content Marketing Specialist of SiteMinder, the leading technology provider delivering hoteliers unbeatable revenue results. Dean has made writing and creating content his passion for the entirety of his professional life, which includes more than six years at SiteMinder. Through content, Dean aims to provide education, inspiration, assistance and value for accommodation businesses looking to improve the way they run their operations achieve their goals.

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