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Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

  Posted in Case Studies  Last updated 14/12/2023

Golden Lisbon Hotel is an elegant 4-star hotel located in the neighbourhood of Chiado, Lisbon. With a prime location and all the comfort guests could need, it promises a memorable stay for any travellers visiting Portugal’s famous capital city.

Each of the 21 rooms is designed with a relaxing atmosphere in mind and is equipped with modern amenities including TV, air conditioning, minibar, and high-speed WiFi.

The property also boasts an exquisite restaurant, and bar, featuring traditional Portuguese cuisine.

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Everything starts with guest satisfaction

For General Manager, Francisco Campos, guest experience is everything. With four pillars of comfort, attention to detail, excellent service, and personalisation driving the business, he explained the importance of putting guests first.

“Guests appreciate a friendly and welcoming reception, which includes a smooth check-in process. Then, providing clean, comfortable rooms is essential if we want to meet or exceed guest expectations,” Francisco said.

“Little details can make a big difference. Attentive and friendly staff contribute significantly to a positive guest experience. And offering personalised services such as remembering preferences for pillows or room temperature to tailor experiences goes a long way.”

Although this front-end excellence wins the hearts of guests, it’s the tech-driven management in the background that makes it all possible.

Golden Lisbon Hotel

Success is sustained with the right technology

Golden Lisbon Hotel is now a proud customer of SiteMinder, the world’s leading hotel commerce platform, and it was a desire for growth and improvement that inspired the change.

“We were looking for better support and a more intuitive solution,” explained Francisco. “Our previous provider was less advanced than SiteMinder.”

“SiteMinder is excellent, and the payment feature in particular is great for us. SiteMinder is the best out there at the moment.”

Smart investment brings valuable results

Thanks to SiteMinder’s unrivalled power and performance in distribution, direct booking, and efficiency, Golden Lisbon Hotel is enjoying an uplift not only in business success, but it’s also made Francisco a happier manager.

“Using SiteMinder has allowed us to change the way we manage our rooms and rates, resulting in a bookings increase of more than 10%,” he said.

“I have also seen an increase in direct bookings and less overbookings, which has boosted our revenue.”

“I can also do more things in less time,” he continued. “Greater efficiency has reduced human error – it’s made doing my job easier and more enjoyable.”

Thank you Francisco for your kind words and we wish Golden Lisbon Hotel all the best in the future!

 

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