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Nathan Hotel optimises distribution to drive direct online bookings with SiteMinder

Learn how Nathan Hotel optimises distribution to drive direct online bookings with SiteMinder.

Hermitage Bay solves integration and connectivity problems with SiteMinder

Learn how SiteMinder’s wealth of connectivity options majorly benefit Hermitage Bay, a luxury five-star resort located on the breathtaking southwest coast of Antigua.

Emeraldene Inn & Eco-Lodge increases bookings and revenue with SiteMinder

Emeraldene Inn & Eco-Lodge increases bookings and revenue with SiteMinder. Read how they did it here...

JARO Hotels increases productivity with SiteMinder’s Channel Manager and Maestro PMS Integration

Learn how Les Hôtels JARO, the largest hotel group in Quebec City, used SiteMinder’s Channel Manager and Maestro PMS Integration to boost productivity across all 7 properties.
Ola Hotels adopts SiteMinder's Channel Manager

Testimonial – Ola Hotels

"SiteMinder’s Channel Manager has helped us control the availability of all our hotels online and also allowed us to achieve total rate parity, which has been essential to be more competitive in the market."

A three and four-star hotel group with eight properties in Mallorca, Spain

Alpin Rentals

Testimonial – Alpin Rentals

"Each property connects to about five different booking portals. So, for us, it was very important to find a solution that could streamline the flow of information going out to each of these portals ... SiteMinder has met this need with a user-friendly platform that, in our sector, where many staff changes are common and there is almost no time for training, is absolutely crucial. It is for this same reason that SiteMinder’s local customer support was so attractive."

Luxury apartment and chalet group in the alps

Wombats Hostels gain greater efficiency and more revenue thanks to Mews PMS and SiteMinder

The Wombats Hostels Group will soon be implementing SiteMinder’s Channel Manager in all properties.

South of Africa Hotel Group & SiteMinder: Online bookings increase 200% in first 30 days

Located in the heart of the Limpopo and Western Cape – two of South Africa’s most exciting tourist destinations, the South of Africa hotel group partnered with SiteMinder in 2014. After experiencing a 200% lift in online bookings in the first 30 days, the partnership continues to go from strength to strength. Here are just a few reasons behind their decision to use SiteMinder’s hotel technology…

CM Testimonial – AnCasa

"The integration of SiteMinder into our yielding efforts has been a strategic component of our success in generating a surplus revenue of 51% over a period of twelve months - as compared to the period before utilising their channel manager. The stability of the system and its seamless connectivity enables us to maintain parity with our OTA partners, consistently."

Hellsten Hotels on SiteMinder’s seamless tech: “Pre and post integration are different worlds”

Hellsten Hotels in Stockholm is successfully working with SiteMinder's Channel Manager, TheBookingButton and its Opera PMS integration. See how!
Puri Resorts


"For years, we used SiteMinder's Channel Manager, but after receiving a seemingly competitive offer from another channel manager provider, we decided to give them a go as they advertised themselves as offering a superior solution and we thought perhaps that solution could help us market and sell our resort even better online. After just six months, we discovered that product lacked all the features and functionalities that it promised! Coming back to SiteMinder was an easy decision. SiteMinder's Channel Manager definitely offers greater customer service than other providers as well as connectivity to its many e-commerce providers."

A group of resorts and villas exemplifying true Balinese hospitality on the outskirts of Bali, Indonesia

How the Velvet Hotel increased direct bookings and overall revenue by using SiteMinder’s complete product suite.

The Velvet Hotel in Manchester is successfully working with SiteMinder's Channel Manager, TheBookingButton and Canvas, SiteMinder's website builder.

Austria Trend Hotels increases productivity by 50% by integrating SiteMinder’s Channel Manager with its existing systems

An example of success with integrated product solutions in combination with Austrian charm.
BIRD Hotels & Residences

Testimonial – BIRD

"What we enjoy about SiteMinder's technology is its simplicity and practicality, and its ability to provide us with accurate data. And, because the products are cloud-based, updates are regular and quick, ensuring they get even better with each change. The latest refresh of The Channel Manager has made the platform extremely easy to use and that much more powerful, and ultimately allowed us to achieve our sales target online."

Manager of Indonesia's The Majesty Hotel, Grand Setiabudi Hotel, Galeri Ciumbuleuit Hotel, BTC Hotel and The Green Forest Resort


"Being a property of nearly 90 rooms, we find that even half a dozen rooms moving on any single date can result in major changes to occupancy percentage, and ultimately result in lots of changes to how we manage our revenue overall. So, speedy and visually easy-to-read data is vital - and SiteMinder's Prophet provides that to us. It's definitely made comp set rate analysis easier and quicker."

Part of Quest Apartment Hotels, the largest apartment hotels brand in Australasia


Testimonial – Jovago

"As the leading channel management provider for hotels globally, partnering with SiteMinder was an obvious decision. We aim to bring top-notch technology to our hotel partners across all our markets in Africa and SiteMinder offers the right technology to grow our supply of real-time bookable inventory for our customers."

Africa's no. 1 and fastest-growing OTA


Testimonial – HiRUM

"We are pleased to partner with SiteMinder, the recognised global leader in channel management. HiRUM’s partnership with SiteMinder is about bringing together two best-of-breed solutions so hotels can benefit from greater control and efficiency."

An Australian-owned and operated leader in hotel software

The Spencer on Byron Hotel

Testimonial – The Spencer on Byron

"It wasn’t about total room nights or number of bookings for us, but, rather, rate and inventory management ... Taking the last quarter of 2015 as an example, with fewer rooms to sell and with SiteMinder’s Channel Manager to help manage our rates, we generated an additional seven percent over the previous year in average monthly revenue. SiteMinder’s technology also helped lift our ADR by 24 percent and RevPAR by 14 percent for that quarter."

A 200-room seaside property in Auckland, New Zealand, and part of US-based Castle Resorts & Hotels

How did SiteMinder and roomMaster help the Clew Bay Hotel become more efficient?

We spoke to Shona O’Malley, sales & marketing manager at the Clew Bay Hotel, to find out why the team opted to work with a cloud-based technology solution such as SiteMinder.

How did The London Elizabeth Hotel achieve a 400% increase in hotel bookings in 12 months?

The London Elizabeth Hotel saw an advertisement that would lead to a 400% increase in the hotel’s bookings just one year later.
IBC Hotels partners with SiteMinder

Testimonial – IBC Hotels

"SiteMinder, through its offering of the industry's largest channel management platform, gives our independent hotel clients access to the world’s top PMSs, CRSs and RMSs, and allows them to experience both expansive distribution with the benefits of strong connectivity."

The leading independent and boutique hotel provider with 6,300+ members representing 170 countries

SiteMinder-Choctaw Casinos

Testimonial – Choctaw Casinos

"SiteMinder’s Channel Manager provides a strong, sustainable and unified platform to effectively manage and enhance our online reach and presence ... The user interface of SiteMinder’s Channel Manager is simplicity at its best and the product’s accessibility allows amazing operational flexibility."

Gaming, hotel and resort properties with almost 1,000 rooms throughout Oklahoma, USA

SiteMinder partners with Priceline.com

Testimonial – Priceline.com

"We’ve aligned with SiteMinder to offer our mutual hotel customers a cost-effective alternative to managing the distribution of their rooms through priceline.com. SiteMinder’s growth in capturing the needs of more than 20,000 hotel customers globally is impressive, and we attribute that very much to its industry leadership in providing hotels with technology that is accessible, reliable and fast."

Part of The Priceline Group, a leader in online and mobile travel

Austria Trend Hotels

Testimonial – Austria Trend Hotels

"SiteMinder’s Channel Manager gives Austria Trend Hotels the increased reach and visibility that we were looking for, and we are excited about the opportunities that are now available to us to further increase the bookings our hotel properties receive and the potential revenue they can make."

Austria's largest hotel group with more than 9,600 rooms in 27 properties

StayNTouch Inc has a two-way connection between Rover™, its PMS and PMS Overlay, and SiteMinder’s Channel Manager

Testimonial – StayNTouch

"We have been very impressed with SiteMinder’s technical capabilities. They have brought tremendous innovation to the distribution space, and that innovation, in turn, brings great value to our hotel customers who for the most part have only known more traditional ways to distribute their inventory, such as using global distribution systems. The affordability of SiteMinder’s technology, combined with its ease-of-use, makes it a simple and smart choice for hotels."

A leader in mobile hotel property management and guest engagement software, including Rover™

Check-Inn by Innsoft, Inc.

Testimonial – Innsoft

"We are very excited to partner with SiteMinder, the recognised leader in hotel online distribution. Our customers can now save all the time they spend in maintaining their data – and also cost, as using SiteMinder’s Channel Manager, they no longer have to pay hefty reservation delivery fees. This is an enormous benefit. So, not only can they now streamline their business processes, they can significantly increase their online revenue and drive down their cost of acquisition at a consistent pace. What a huge competitive advantage that is."

A leader in property and guest management software for US hotels

Yurbban Trafalgar Hotel to end 2015 at near-full occupancy with SiteMinder and Protel PMS

Testimonial – Yurbban Trafalgar Hotel

"I have known SiteMinder for more than four years. It’s a company that upholds ‘making difficult things easy for hoteliers’ as a key value."

A three-star, 56-room property bringing together urban tourism and the local essence of Barcelona

SafariNow.com has partnered with SiteMinder

Testimonial – SafariNow

"We specifically chose to partner with SiteMinder to grow our supply of real-time bookable inventory both in Africa and globally, and to provide our accommodation establishment clients with a wider choice of reservation system integrations."

Africa's largest online travel agency

SiteMinder's 20,000th hotel property is part of Restel Hotel Group

Testimonial – Restel

"By adopting SiteMinder’s technology, our hotel has become much more visible to the thousands of travellers we know are searching for a destination that offers beautiful seaside accommodation with family attractions. We have also integrated our property management system with SiteMinder’s Channel Manager so we can completely automate our online distribution. This means we can now keep up with the incredible speed at which today’s bookings are made, which is so important to remain competitive. The setup is seamless and a powerful way of increasing our revenue while lowering our costs to acquire guests."

Finland’s largest hotel and restaurant operator, with 47 hotels and more than 230 restaurants

Cowra Country Gardens Motor Inn goes live with SiteMinder's Canvas website creator

How an independent hotel used Canvas to paint a new view of its destination town

For any hotelier, having a website that represents the best their hotel can offer to guests is a dream. The challenge, as Thelma Gray, owner of Cowra Country Gardens Motor Inn, faced, is that many of those hoteliers lack the staff and budget to have a world-class hotel website created – let alone maintained. The...
Cowra Country Gardens Motor Inn goes live with SiteMinder's Canvas website creator

Testimonial – Cowra Country Gardens Motor Inn

"Working with Canvas I was very pleased with the results immediately. And now I can make changes to my website directly without risking its design or visual elements. As someone with only basic computer skills, this is a key benefit of the product for me."

An independent hotel which used SiteMinder's Canvas to paint a new view of its destination town

Fragrance Hotels: “Bookings are up 40 percent since we partnered with SiteMinder”

A part of the Global Premium Hotels brand, Fragrance Hotels is Singapore’s second largest budget hotel chain with 21 properties and more than 1,200 rooms. Since 1998, it has offered affordable quality accommodation to travellers with the goal of providing “smart comfort”. In late 2015, Fragrance Hotels said it had seen a 40% rise in...

Testimonial – Fragrance Hotels

"Using The Channel Manager has helped us to focus more on our other tasks and less on managing our rooms online. We’re saving about 120 hours of manpower per month. Ultimately, it’s allowed us to maximise our online revenue right up to the last room. SiteMinder’s technology is not only affordable and user-friendly, it is stable and we have full trust in its connectivity."

Singapore’s second largest budget hotel chain with 21 properties and more than 1,200 rooms


Testimonial – HotelTonight

"By partnering with SiteMinder, we are helping hotels reach the fast-growing number of travellers using mobile devices to book their rooms. Our app is an excellent complement to SiteMinder’s pooled inventory offering, which allows hotels to have all of their available rooms online, all day, every day, right up until that last bed is filled."

The leading last-minute hotel booking app

Hosted Accommodation Australia (HAA) and SiteMinder

Testimonial – Hosted Accommodation Australia

"HAA believes TheBookingButton by SiteMinder will prove to be an effective means for our members to embrace online technology and, in turn, increase their visibility to today’s traveller."

The national peak organisation for the B&B industry in Australia

Hostal El Levante

Testimonial – Hostal El Levante

"Since acquiring SiteMinder's Channel Manager in September 2013, we have become more visible to customers; we connect with ten different distribution channels and occupancy has risen substantially, by more than 50% in some months. SiteMinder insisted that I try the service, but as I had had bad experiences with other distribution firms, I took a while to decide. Now I just wish I had tried it much earlier. I want to help prevent other hoteliers from making the same mistake I did. I waited too long to partner with SiteMinder."

A warm and hospitable hotel in Tarifa in the Cádiz province of Spain

Pegasus Apart’Hotels

Testimonial – Pegasus Apart’Hotels

"SiteMinder has allowed our hotel to run with great efficiency, with real-time reservation delivery that keeps manpower numbers at a favourable level to support profitability."

A 4-star hotel with 278 self-contained apartments in the heart of cosmopolitan Melbourne, Australia

Pegasus Apart’Hotels

Pegasus Apart’Hotels signs with SiteMinder and GTA, and triples online bookings

Pegasus Apart’Hotels is a 4-star hotel with a great range of facilities and 278 self-contained apartments in the heart of cosmopolitan Melbourne, Australia. Offering guests easy access to shopping and entertainment precincts, and full-sized functional offices within its SoHo suites, Pegasus appeals to both the business and leisure traveller alike. Realising the potential for increased...

Testimonial – DORMERO Hotels

"SiteMinder continually invests in its technology, making it the ideal partner for our current and future needs. SiteMinder offers unsurpassed connections to both local and global channels, which is crucial when you are located in one of the world’s most tourist-ready economies and need to be reaching travellers domestically and from all around the world."

A young, lifestyle-oriented hotel brand with ten properties located across Germany

ICG Software

Testimonial – ICG Software

"ICG proudly integrates with a number of online distribution providers, but SiteMinder’s platform is the first to provide a complete two-way integration for our customers. And in an age of mobile and instant bookings, the reliability and speed enabled through SiteMinder’s Channel Manager is crucial and unsurpassed."

Provider of the FrontHotel property management system and other specialist technology to hotels



"We share a common mission with SiteMinder to help properties maximise both revenue and process efficiency."

Provider of the WebRezPro™ cloud property management system

Compass Hospitality


"The success of our business’ growth greatly depends on our ability to market ourselves to all travellers … and using SiteMinder’s Channel Manager, we are now in a stronger position than ever to achieve this ... The platform also offers powerful features that are designed specifically for hotel group businesses, notably the enterprise dashboard, which makes it easy for us to manage all our properties through one central interface."

A leading hotel management group with 40+ properties across Thailand, Malaysia and the UK

Sukosol Hotels

"Of all the systems we have implemented over the years, SiteMinder's Channel Manager has been the easiest and we have been extremely satisfied by the levels of service and commitment offered by the SiteMinder team. SiteMinder's channel management platform is very intuitive and if we do have any questions, we know we can always expect a prompt response from the company's support and sales teams. Every interaction with SiteMinder has been a true pleasure! As with all their hotel customers, we also benefit from SiteMinder's increasing network of OTA partners as it increases both our global and local reach. SiteMinder is a team on its game – quick and responsive, and able to exceed our expectations at all levels. Thank you, SiteMinder!"

An award-winning owner and operator of one of Thailand’s most exceptional boutique hotel collections

Sallés Hotels and SiteMinder

Testimonials – Salles Hotels

"With the record tourist numbers Spain has experienced ... it was crucial for us to implement a solution that offered real-time access and reach to travellers from all around the world. SiteMinder’s Channel Manager is that solution and, because of its seamless integration from online to front desk, already we are seeing great increases in our revenue."

A hotel group with nine establishments located along the Mediterranean shore


"Time is a really big factor in our business, and SiteMinder supports us to be more efficient and productive with its cost-effective and easy-to-use model. To say the least, SiteMinder's channel management technology has, in more ways than one, helped increase our revenue via online sales."

Bespoke Hospitality Management Asia testimonial

"What we like about working with SiteMinder is their user-friendly, cloud-based technology combined with their cost-effective with commission-free model ... Their local presence in Bangkok also benefits us in terms of instant technical support."

Asia-Pacific hotel management, development and consulting group

Mantra Group and SiteMinder

Testimonials – Mantra Group

"When Mantra Group began the selection process, we weren’t just looking for a channel manager; we were looking for a distribution solution partner ... SiteMinder’s dominant presence within, and knowledge of, the Asia Pacific region made them the ideal choice. With SiteMinder, we have the opportunity to grow effectively in new markets – not only through traditional OTAs but through wholesalers, meta search sites and GDS partnerships, which SiteMinder gives direct exposure to."

A leading manager and marketer of hotels and resorts in Australia, New Zealand and Indonesia

Valentin Hotels increase online revenue by 40% in their first year with SiteMinder

Valentin Hotels offer luxurious stays in some of the world’s most exotic destinations. Located on the Spanish islands of Mallorca and Menorca as well as on the beaches of Cuba and Mexico, Valentin Hotels provide guests with beautiful pools, delicious cocktails and fabulous sunshine. A group of 11 hotels, all offering the classic beach holiday...
Choice Hotels International and SiteMinder

Testimonial – Choice Hotels International

"Implementing SiteMinder's Channel Manager for our international franchisees will help make their businesses more effective and efficient, helping to eliminate discrepancies in room availability entirely. We want to empower our international franchisees with enhanced functionality, cutting edge tools and resources enabling them to maximise their revenue potential."

One of the world's leading hotel franchises more than 6,300 hotels representing more than 500,000 rooms

Lagoon Beach Hotel sees 100% growth in online bookings with SiteMinder technology

Lagoon Beach Hotel in South Africa is situated near Cape Town’s business district and features exquisite views of the iconic Table Mountain. As the only hotel with direct access to the beautiful Lagoon Beach strip, it’s a truly convenient place for business and leisure-seekers alike. With no channel manager, Lagoon Beach Hotel found managing online...

South Beach Group lifts revenue by 17% within one year of using SiteMinder solutions

Established in 1998, South Beach Group offers boutique hotels in the heart of Miami Beach, an area famous for its art-deco hotels and night-life. The hotel franchise has everything ranging from 2.5 star accommodation targeted at the “younger-party” market to quieter 4 star apartments that cater to families, as well as longer term corporate and...

Online booking revenue doubles with switch to SiteMinder’s Channel Manager

Serenata Hotels and Resorts With 15 boutique locations SERENATA Hotels and Resorts run a chain of properties across the busiest and most picturesque tourist hotspots in Thailand. Positioned in a highly competitive market, one of the greatest challenges for the group was the inability to increase room bookings without dedicating more time and resources. To...

Quintessential authentic English hotels embrace cloud-based technology and save over £20,000

The Hatton Collection Quintessential authentic English hotels are what surmise the Hatton Collection. Three of these boutique and charming inns – Hatton Court, the Snooty Fox and the 16th Century White Hart Inn – are nestled in the romantic hills and dales of the Cotswolds, while the Corner House Hotel sits at the centre of Taunton...

How to cut online reservation costs in half and boost revenue by a third with SiteMinder

Premium hotel group prospers with SiteMinder Avillion Hotel Group The Avillion Hotel Group is a successful and expanding Malaysia-based hotel portfolio featuring three deluxe properties which use SiteMinder’s Channel Manager to connect them to booking websites around the world as well as TheBookingButton – SiteMinder’s express, commission free booking engine which allows travellers to book direct via the three hotels’ own websites....

Maximise every minute

Four Seasons Hotel Sydney The 531 room, 5 star luxury Four Seasons Hotel Sydney is stunningly situated overlooking the majestic Sydney Harbour and is the largest Four Seasons hotel in the group of 84 properties worldwide. Four Seasons Sydney uses the SiteMinder Channel Manager which integrates 2-way with their OPERA PMS. A dynamic environment allowed for online bookings growth...

Urban Hotel Group gets connected with MICROS & SiteMinder

The Urban Hotel Group, owned by Erdigroup, became an independent hotel chain in July 2009. Based in Melbourne, the group includes three hotels – St Kilda (80 rooms), Brisbane (179 rooms) and St Leonards in Sydney (100 rooms). The formation of the Urban Hotel Group provided an opportunity to review the hotels’ systems and processes....

Making a new mark on online markets

Newmark Hotels is a rapidly-growing South African hotel portfolio comprising five boutique hotels in Cape Town that offer between six and ninety-six rooms. Each of the five hotels has connected to SiteMinder’s two-way The Channel Manager and TheBookingButton – SiteMinder’s express, commission-free booking engine which allows guests to book rooms direct with any of Newmark Hotels’ five properties quickly and easily from...

12 months, 300% growth in direct bookings with SiteMinder

The Observatory is a 4.5-star hotel with a difference. With Port Macquarie’s Town Beach on its doorstep and exceptional guest facilities, it holds the title of the most awarded hotel in the north coast of New South Wales, Australia, and is one of the first and few hotels in the country to be entirely carbon...

SM Testimonial – Arenaa Hotels Group

"Simply put, SiteMinder's technology helps to increase our revenue while saving me valuable time so I can focus more on my hotel business plan and strategy."

Luxury and boutique hotel group located across Malaysia

SM Testimonial – Hyatt Key West Resort and Spa

"SiteMinder’s technology has made managing our various partners reliable, efficient and straightforward. In a very compressed market, receiving real-time feedback on yields gives me the much-needed confidence and peace of mind that my rate and inventory changes are being received immediately and accurately by all our partners."

A 4-star, 118-room hotel property located in Florida, USA

SM Testimonial – Kupu Kupu Resorts

"SiteMinder has helped us a lot to focus on what matters the most in terms of online distribution. Our time is now dedicated to new revenue management strategies and creating exciting promotions for our guests."

Luxury hotel in Indonesia

SM Testimonial – Rusticae

"SiteMinder was founded with a hotelier’s vision and today remains focused on both continually developing its products and extending its already-large portfolio of channels, so hotels can get connected worldwide and benefit from unlimited distribution. We believe it offers the best technological solution in today’s online market."

Boutique hotel club located across Spain, Portugal, Morocco and Latin America

SM Testimonial – Rocco Forte Hotels

"I continue to be a strong ambassador for SiteMinder driven by their unrivalled, interfaced technology, which plays a significant part of the seamless distribution infrastructure at Rocco Forte Hotels."

Luxury hotel and resort group located across Europe

CM Testimonial – Karma Resorts

"The Channel Manager is fast and powerful! It has everything that you need to manage online sales and distribution."

CM Testimonial – South Beach Group

"We have been pushing SiteMinder’s Channel Manager to every hotel we come across."

CM Testimonial – The Hotel Collection

"We found SiteMinder’s Channel Manager to be the clear market leader for its seamless, wholly-integrated solution from online to front desk, which allows us to drive revenue and lower costs."

GDS Testimonial – Lagoon Beach

"Prior to using GDS by SiteMinder, a number of the reservations we received needed to be added into the PMS manually, taking time away from staff."

TBB Testimonial – The Hatton Collection

"TheBookingButton has a clean, fresh look that can be changed to fit your brand and is simple and easy for our guests and staff to use."

TBB Testimonial – Newmark Hotels

"Since going live with TheBookingButton, we have received a substantial increase of reservations from our website as it looks more professional, it’s easy-to-use, and it offers the guest more information."

TBB Testimonial – Avillion Hotel Group

"We have found TheBookingButton to be very user-friendly with quick and easy steps for our guests to make and confirm reservations on our own websites. The fixed low monthly cost, instead of commissions on every booking, delivers to us substantial cost savings and efficiencies."

Sercotel Hotels and SiteMinder

Testimonial – Sercotel Hotels

"Using SiteMinder’s Channel Manager, our hotels have not only gained real-time access to the world’s top distribution channels, but they have been able to reduce their costs of guest acquisition while increasing their revenue. A number of the signed properties have also integrated their property management system with The Channel Manager to capitalise on SiteMinder’s fully-integrated, two-way solution from online to their front desk."

A hotel group with more than 150 properties located across Spain, Andorra, Portugal and Colombia

Ctrip and SiteMinder

Testimonial – Ctrip

"We are very happy to partner with SiteMinder, a company that is widely regarded as one of the most innovative and respected in online distribution."

A leading travel service provider in China

GCH Hotel Group and SiteMinder

Testimonial – GCH Hotel Group

"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."

One of the leading hotel management companies in Europe