Guest Experience

The most important part of your hotel are its guests. Maintaining their satisfaction is the key to the continued success of your business. Use our blogs and eBooks to find tips on how you can achieve the best possible experience for your guests.

Customer Relationship Management (CRM): A complete guide for hotels

What is customer relationship management? Customer relationship management (CRM) is both a strategy and a set of tools that helps you manage and improve guest relationships. Some hoteliers think of a CRM as a marketing add-on. In reality, it’s a core part of running a modern operation. A CRM helps bring together all guest interactions, […]

Hotel entertainment: Ways to elevate guest experience

Discover how hotel entertainment enhances guest experience with in-room tech, live events, gamification, and immersive activities.

Hotel gym: Guide for hotel owners and managers

Learn how to optimise your hotel gym with the right equipment, revenue strategies, and guest experience insights to boost profitability.

Hotel games room: Increase revenue & guest satisfaction

A hotel games room can be a smart investment. Learn how to increase revenue, guest satisfaction, and retention with strategic upgrades.

Unified inbox: How to create a messaging hub at your hotel

Establishing a unified inbox will help your hotel optimise guest communications and boost revenue. Here’s a full guide.

Hotel customer service: Tips, training, and tools

Explore how to achieve the best hotel customer service at your property and stand out from your competitors.

How to increase guest satisfaction in hotels

Improve guest satisfaction in your hotel with our comprehensive guide. Explore proven techniques and insights to meet your guests needs.

Hotel newsletter: Ultimate guide with examples

Learn how to create a compelling hotel newsletter that can transform your hotel's engagement, revenue, and enhance guest relationships.

Communication in the hospitality industry

Discover the importance of communication in hospitality, with tips to improve skills, overcome challenges, and enhance guest satisfaction.

Hotel room service: Complete guide for hotels

Great hotel room service can set your hotel apart from the rest. Elevate your hotel's reputation and revenue with this insightful guide.

Insight Into the Different Types of Hotel Guests

Understand the diverse profiles of different types of hotel guests and discover strategies to enhance their experience and maximise revenue for your property.