Guest Experience

The most important part of your hotel are its guests. Maintaining their satisfaction is the key to the continued success of your business. Use our blogs and eBooks to find tips on how you can achieve the best possible experience for your guests.

Guest experience in hotels: How to achieve complete customer satisfaction (including COVID-19 tips)

Much is discussed in regards to guest experience in today’s travel world, but often the guest experience and hotelier experience are inextricably linked. This blog will continue to delve into how you can perfect the guest experience at your property, including during the COVID-19 era.

Hotel rewards programs and guest loyalty: Understanding the whole story at your hotel

Driving guest loyalty at your hotel is so important for repeat bookings, positive reviews, and increased revenue. Rewards programs can certainly help, as can a number of other initiatives.

Connecting with hotel customers: Best practices to live by

To create satisfied, loyal, guests it’s imperative you create meaningful connections and treat guests like your friends and family.

The most proven hotel guest engagement strategies across the globe

Engaging hotel guests means getting them to care about your brand. Once they care, you’ll have a lifelong customer and a hotel experience ambassador.

The Hotel Experts Collection: How to enhance the guest experience in hotels

In this free eBook, you’ll learn how to supercharge guest experience, regain guest loyalty, and understand what motivates Chinese guests.

How to advertise on TripAdvisor: The latest updates for hotels

After launching Sponsored Placements this year, TripAdvisor has made further updates. Here’s what it all means for hotels.

Airbnb and the hotel industry: 3 lessons to level the playing field at your property

There’s a core value which makes the sharing economy so popular with travellers - and it’s not just about saving money. Here’s how your hotel can level the playing field.

Can hotels learn from restaurant customer satisfaction strategies?

There are similarities between service in restaurants and hotels but also a few differences. Let’s see how great customer service in restaurants translates to achieving customer satisfaction in hotels.

The world’s first space hotel: A look inside Aurora Station

Aurora Station, the world’s first space hotel, is launching in 2021. Find out everything about the property developer Orion Span and what guests can expect.

Research finds ‘guest personalisation and strong brand’ key for hotel success

A new report from SiteMinder has given insight into the key drivers of success for global hoteliers. Here’s what chapter five of the Global Hotel Business Index 2018 told us...

11 simple reminders for connecting with your hotel guests emotionally

If your guests don’t feel connected to your hotel, they could still be ruled by price, location, or facilities next time they go to book. Here’s how to connect with them on an emotional level.

What it really means to provide the best customer service at your hotel

Providing the best customer service at your hotel means providing the best customer service full stop. Here are some tips for your property.

AI Meets Human Hospitality: Who will run our hotels in 25 years – humans or robots?

Is human hospitality enough to stop robots taking over? This SiteMinder white paper in partnership with IDeaS and Star Quality Hospitality Consultancy looks at how industry executives feel about the current and future state of our sector. Expert Monica Or delves into the question - who will run our hotels in 25 years – humans or robots?

4 easy ways to surprise and delight your hotel guests this Christmas

It’s an exciting time of year and guests will be expecting a great experience at your hotel. Here’s how you can keep them happy this festive period.

Cultural Sensitivity: Does your hotel cater for all guests?

For improved guest satisfaction and a better reputation for your business, you need to pay close attention to the cultural diversity of your guests and your staff. Here’s how you can do it.

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