Guest Experience

A new report from SiteMinder has given insight into the key drivers of success for global hoteliers. Here’s what chapter five of the Global Hotel Business Index 2018 told us…

If your guests don’t feel connected to your hotel, they could still be ruled by price, location, or facilities next time they go to book. Here’s how to connect with them on an emotional level.

Providing the best customer service at your hotel means providing the best customer service full stop. Here are some tips for your property.

Is human hospitality enough to stop robots taking over? This SiteMinder white paper in partnership with IDeaS and Star Quality Hospitality Consultancy looks at how industry executives feel about the current and future state of our sector. Expert Monica Or delves into the question – who will run our hotels in 25 years – humans or robots?

It’s an exciting time of year and guests will be expecting a great experience at your hotel. Here’s how you can keep them happy this festive period.

Customer service is most important in the hospitality industry. How has it changed in recent years and how can your hotel adapt?

Technology has taken huge steps forward in recent years and what was once fanciful is now reality. Hotels need to capitalise on these developments with this advice.

For improved guest satisfaction and a better reputation for your business, you need to pay close attention to the cultural diversity of your guests and your staff. Here’s how you can do it.

To help hoteliers manage their business, meet guest expectations and optimise guest experience SiteMinder spoke to hotel specialist Nicky Govender.

Hotels need to start thinking about offering a more distinct shopping cart experience, one that gives travellers the freedom they truly want. Here’s why…

Sometimes it’s about how you ‘package’ your hotel packages. Find out here how you can give your guests the value for money they’re looking for.

Nothing is more important at your hotel than online reputation. Help grow your positive web presence with loyalty programs using these tips from SiteMinder.

Hoteliers are passionate about great guest experience. A recent survey from SiteMinder asked them to rank their key motivators.

Sustainable hotels take time and commitment to achieve but it doesn’t have to be at the detriment of profit or guest experience. SiteMinder explores.

Customer friction is a powerful booking barrier because it can come from many directions, but the good thing is how easy it is to solve. Find out how in this SiteMinder blog.