To create satisfied, loyal, guests it’s imperative you create meaningful connections and treat guests like your friends and family.
Engaging hotel guests means getting them to care about your brand. Once they care, you’ll have a lifelong customer and a hotel experience ambassador.
In this free eBook, you’ll learn how to supercharge guest experience, regain guest loyalty, and understand what motivates Chinese guests.
There’s a core value which makes the sharing economy so popular with travellers - and it’s not just about saving money. Here’s how your hotel can level the playing field.
There are similarities between service in restaurants and hotels but also a few differences. Let’s see how great customer service in restaurants translates to achieving customer satisfaction in hotels.
Aurora Station, the world’s first space hotel, is launching in 2021. Find out everything about the property developer Orion Span and what guests can expect.
The guest experience extends much further than welcoming travellers once they arrive at your hotel. You need to consider them when they begin researching.
A new report from SiteMinder has given insight into the key drivers of success for global hoteliers. Here’s what chapter five of the Global Hotel Business Index 2018 told us...
If your guests don’t feel connected to your hotel, they could still be ruled by price, location, or facilities next time they go to book. Here’s how to connect with them on an emotional level.
Providing the best customer service at your hotel means providing the best customer service full stop. Here are some tips for your property.
Is human hospitality enough to stop robots taking over? This SiteMinder white paper in partnership with IDeaS and Star Quality Hospitality Consultancy looks at how industry executives feel about the current and future state of our sector. Expert Monica Or delves into the question - who will run our hotels in 25 years – humans or robots?
It’s an exciting time of year and guests will be expecting a great experience at your hotel. Here’s how you can keep them happy this festive period.
Technology has taken huge steps forward in recent years and what was once fanciful is now reality. Hotels need to capitalise on these developments with this advice.
For improved guest satisfaction and a better reputation for your business, you need to pay close attention to the cultural diversity of your guests and your staff. Here’s how you can do it.