Guest Experience

The most important part of your hotel are its guests. Maintaining their satisfaction is the key to the continued success of your business. Use our blogs and eBooks to find tips on how you can achieve the best possible experience for your guests.

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Hotel room service: Complete guide for hotels

Great hotel room service can set your hotel apart from the rest. Elevate your hotel's reputation and revenue with this insightful guide.

Insight Into the Different Types of Hotel Guests

Understand the diverse profiles of different types of hotel guests and discover strategies to enhance their experience and maximise revenue for your property.

How to train hotel staff that guests will love

In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation. This includes a how-to as well as key attributes of great hotel guest experiences and tips on setting up an environment that fosters growth.

12 inspirational hospitality quotes to learn from at your hotel

In this blog we’ve picked some of the best hospitality quotes available on the web that you and your team can take inspiration from at your hotel - with tips and lessons included.

Guest experience in hotels: How to achieve complete customer satisfaction

Quality guest experience is crucial for creating a sustainable business. This blog will delve into how to perfect it at your hotel.

Hotel rewards and guest loyalty programs: Complete guide for your property

Driving guest loyalty at your hotel is so important for repeat bookings, positive reviews, and increased revenue. Rewards programs can certainly help, as can a number of other initiatives.

Connecting with hotel customers: Best practices to live by

To create satisfied, loyal, guests it’s imperative you create meaningful connections and treat guests like your friends and family.

The most proven hotel guest engagement strategies across the globe

Engaging hotel guests means getting them to care about your brand. Once they care, you’ll have a lifelong customer and a hotel experience ambassador.

The Hotel Experts Collection: How to enhance the guest experience in hotels

In this free eBook, you’ll learn how to supercharge guest experience, regain guest loyalty, and understand what motivates Chinese guests.

How to advertise on TripAdvisor: The latest updates for hotels

After launching Sponsored Placements this year, TripAdvisor has made further updates. Here’s what it all means for hotels.

Airbnb and the hotel industry: 3 lessons to level the playing field at your property

There’s a core value which makes the sharing economy so popular with travellers - and it’s not just about saving money. Here’s how your hotel can level the playing field.

The world’s first space hotel: A look inside Aurora Station

Aurora Station, the world’s first space hotel, is launching in 2021. Find out everything about the property developer Orion Span and what guests can expect.

Research finds ‘guest personalisation and strong brand’ key for hotel success

A new report from SiteMinder has given insight into the key drivers of success for global hoteliers. Here’s what chapter five of the Global Hotel Business Index 2018 told us...

11 simple reminders for connecting with your hotel guests emotionally

If your guests don’t feel connected to your hotel, they could still be ruled by price, location, or facilities next time they go to book. Here’s how to connect with them on an emotional level.