Join SiteMinder and hotel industry experts for part two of our series, delving into how hoteliers and travellers are navigating the rise of AI.
Celebrating 50 years in business, Metro Hotels has also revealed how SiteMinder has helped the brand achieve incredible revenue results.
What are hotel back office operations? Hotel back office operations are the administrative, financial and technical functions that power a hotel behind the scenes. Unlike the front desk, back office departments don’t interact with guests. They’re instead responsible for the essential workflows that ensure the hotel is profitable and compliant, like payroll, procurement and financial […]
What are hotel front office operations? Hotel front office operations encompass every touchpoint between guest and property, from check-in to final departure. For multi-site groups, these operations serve as the central nervous system for your hotel, tasked with coordinating reservations, assigning rooms and communicating with guests, all while ensuring a consistent and high-quality guest experience. […]
Hotel business intelligence (BI) is a data-driven, software-powered process of collecting, analysing and visualising data from internal systems (PMS, POS) and external sources (competitor rates, market trends). By consolidating and crunching this fragmented information, hoteliers can identify trends that would otherwise be invisible and use these insights to make better strategic decisions about running the […]
Cetina Hotels was able to grow revenue and save time on a group level thanks to SiteMinder's guest acquisition and revenue management platform.
Learn why passkeys are important, how they work, and how to set up passkeys on your SiteMinder account to remain secure.
Utilising both SiteMinder and Welcome Pickups allowed Diamond Resort Phuket to optimise channel management and the guest booking journey.
Join SiteMinder and hotel industry experts for a three-part series, delving into how hoteliers and travellers are navigating the rise of AI.
Attic Backpackers was able to use SiteMinder's unified platform to take back vital time, drive additional bookings, and ultimately enhance hospitality.
What is agentic AI? Agentic AI is artificial intelligence that can take action on its own to complete work and achieve specific goals for your hotel. Instead of simply generating text or images when you prompt it, an AI agent is a digital asset that can plan, execute, and complete multi-step tasks without needing your […]