Quick tips to stay secure online and keep your hotel systems safe

  Posted in Data + Security

It goes without saying that keeping your hotel data, and that of your guest’s, safe and secure is a number one priority. Even one small breach can have dire consequences for your hotel’s reputation, not to mention the potential financial and/or legal damage.

Hackers and spammers are becoming more sophisticated so it’s very important to stay secure online and make sure your hotel systems are safe.

Here are some quick tips to ensure you don’t have to worry…

Hotel security systems tip #1
Keep your devices and systems up-to-date

One of the biggest risks to security is allowing your devices and systems to go too long without updates and software patches intended to improve and keep them safe. This makes them much more vulnerable to attack from hackers.

The updates issued by your software providers are designed to protect you so it’s important to set your computers to automatically accept and install them periodically.

Hotel security systems tip #2
Regularly backup your data

To eliminate the risk of losing data or having it irretrievably damaged, it’s essential to make a habit of backing it up. This will include financial records, business plans, customer data, personal information etc. Backing up your data is generally easy and cost-effective, meaning there’s no excuse not to do it.

Here’s a recommended strategy:

  • Daily backups to a portable device and/or cloud storage service
  • Weekly server backups
  • Quarterly server backups
  • Yearly server backups

Hotel security systems tip #3
Protect against malware and viruses

Often emails, pop-ups, fake accounts and profiles, and actual hackers will try to infect your computer and other devices with software designed to cripple your business or steal from you. Regularly check your bank and billing records to make sure this isn’t happening.

It’s important to install anti-virus and anti-spyware and always update when prompted. Additionally you should keep a track of all the equipment used by your business and who uses it.

Educate all your employees on the risks and best practice, and never allow them to take sensitive material home with them, or use personal devices for work purposes.

Hotel security systems tip #4
Prioritise password security

Some easy-to-remember tips here include frequently updating your passwords, never use the same password for everything, and use unique passwords.

Once a hacker has used one password, every account you own could be under attack if you’ve always used the same one. The same goes if you’re using weak passwords that are easily guessed. The best idea is to change your passwords every few months.

Hotel security systems tip #5
Know when to trust your software provider

It’s vital that you don’t take every correspondence with your hotel technology providers at face value. Phishing emails are very good at seeming legitimate when in fact they’re fake emails trying to steal information.

So if your provider sends an email they have never sent before, there could be a good reason not to trust it.

In the case of SiteMinder, here are some things to know:

  • We will never send you an email to change your password
  • We will never call you to change your password
  • We cannot change the password for you over the phone

To read more on this topic, take a look at these two recent articles on security:

Hotel Security Breaches: What are the different types you should be aware of?

How to deal with phishing and scam emails at your hotel

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