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AI Meets Human Hospitality: Who will run our hotels in 25 years – humans or robots?

  Posted in Guest Experience  Last updated 22/02/2018

A thought-leaders breakfast, hosted by IDeaS Revenue Solutions and SiteMinder, was held during World Travel Market (WTM) London on 7th November 2017 and involved an interactive workshop run by Monica Or, founder of Star Quality Hospitality Consultancy.

The audience, consisting of hoteliers from some of Europe’s most renowned hotel brands, shared ideas and viewpoints as to who would run our hotels in 25 years – humans or robots? Live polls and surveys were carried out to collate and rank those ideas.
The results from this initial workshop were revealed in a webinar held on 5th December 2017. The audience from this event, consisting of hoteliers from around the world, were asked the same questions.
This white paper shares the collective findings from both events to explore what can happen when artificial intelligence (AI) meets human hospitality.
This white paper includes:
  • The findings from survey results taken during the workshop and the webinar
  • Forecasts on what we expect from hotel technology in the far future
  • The discussion if human hospitality is enough to stop the robots from taking over
  • The examination of how the hotel of the future embraces technology to enhance their guest experience


Download “AI Meets Human Hospitality. Who will run our hotels in 25 years – humans or robots?” by filling in the form.


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