Retaining your hotel staff: 5 best practice tips to live by
Keeping a consistent team of staff together at your hotel could go a long way to achieving long-term success at your hotel. Here are some best practice tips.
Speaking the same language as guests: How you can optimise communication at your hotel
Being able to communicate effectively with guests at your hotel is a huge factor in the experience they have and the feedback they leave once they depart. Here’s how to get it right.
Hiring at your hotel: The six best traits of successful hotel staff
Wondering how to hire hotel staff that will make your guest experience shine? Here are six traits you should look for in new hires.
How to tackle the productivity challenge at your hotel
The productivity of a business can be hard to measure, and even harder to enact good strategies to increase it, especially for hotels. Here’s some information that can help your property.
Your guest service framework: Why hotels need to focus on employee satisfaction and happiness
Happy staff make for happy guests. It’s a simple concept but more complicated to achieve. Here’s how to create a positive environment at your hotel.
10 brilliant books that every hotel manager needs to read
Books and the knowledge they contain should be used more widely by hotel managers looking to set a strong foundation for their management strategy. Here’s 10 of the best.
How to become a better hotel manager: Tips, tricks, and advice
Being a good hotel manager requires a lot of personal skills and knowledge. Here’s some high-level advice to point you in the right direction.
How to successfully manage a hotel
Whilst the secret to hotel success does not come down to one factor, it does rely on having effective management behind the scenes pulling it all together. Why is hotel management important and how can you ensure you are effective hotel manager? SiteMinder discusses.
4 simple food and beverage lessons for hoteliers
Providing exemplary food and beverage service at your hotel will go a long way to generating positive reviews and return business. Here are some tips.
4 simple ways to improve guest services in your hotel
Guest satisfaction has a major impact on the success of your hotel business. These tips from SiteMinder will help your hotel improve the guest experience.
4 easy ways to surprise and delight your hotel guests this Christmas
It’s an exciting time of year and guests will be expecting a great experience at your hotel. Here’s how you can keep them happy this festive period.
How to build a team of hotel staff (…and effectively lead them)
After your guests, one of the most important things at your hotel is your staff. Here’s how you can make them the backbone of your success.