Take our 14 day challenge will help build a group of loyal staff who will not only stay with your company, but will be ambassadors for your hotel brand.
Being able to communicate effectively with guests at your hotel is a huge factor in the experience they have and the feedback they leave once they depart. Here’s how to get it right.
Wondering how to hire hotel staff that will make your guest experience shine? Here are six traits you should look for in new hires.
The productivity of a business can be hard to measure, and even harder to enact good strategies to increase it, especially for hotels. Here’s some information that can help your property.
Happy staff make for happy guests. It’s a simple concept but more complicated to achieve. Here’s how to create a positive environment at your hotel.
Books and the knowledge they contain should be used more widely by hotel managers looking to set a strong foundation for their management strategy. Here’s 10 of the best.
Being a good hotel manager requires a lot of personal skills and knowledge. Here’s some high-level advice to point you in the right direction.
Providing exemplary food and beverage service at your hotel will go a long way to generating positive reviews and return business. Here are some tips.
Guest satisfaction has a major impact on the success of your hotel business. These tips from SiteMinder will help your hotel improve the guest experience.
It’s an exciting time of year and guests will be expecting a great experience at your hotel. Here’s how you can keep them happy this festive period.
Technology holds a number of benefits for the hospitality industry and it’s having a huge impact on the workforce and the way businesses manage customer relationships.
Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at November’s events...
‘The Choreographer’ is a hotel of the future which will redefine service by managing the entire travel experience in a painless manner to remove any stress from the guest.
Future travellers will be even more complex than they are now, with more options, diversity and better access to technology. How can your hotel respond?
Podcasts are a great resource for hotels, offering a vast amount of knowledge and expertise that hoteliers can use to successfully run their business.