How to make your hotel staff happy: Take the 14-day challenge
Take our 14 day challenge will help build a group of loyal staff who will not only stay with your company, but will be ambassadors for your hotel brand.
Hotel Management
Hotel management is a massive undertaking. It requires exceptional organisation, skill, and accuracy. Fortunately there is a range of technology that can make it easier. Explore our blogs and infographics to learn best practice for hotel management.
Speaking the same language as guests: How you can optimise communication at your hotel
Being able to communicate effectively with guests at your hotel is a huge factor in the experience they have and the feedback they leave once they depart. Here’s how to get it right.
Hiring at your hotel: The six best traits of successful hotel staff
Wondering how to hire hotel staff that will make your guest experience shine? Here are six traits you should look for in new hires.
How to tackle the productivity challenge at your hotel
The productivity of a business can be hard to measure, and even harder to enact good strategies to increase it, especially for hotels. Here’s some information that can help your property.
Your guest service framework: Why hotels need to focus on employee satisfaction and happiness
Happy staff make for happy guests. It’s a simple concept but more complicated to achieve. Here’s how to create a positive environment at your hotel.
10 brilliant books that every hotel manager needs to read
Books and the knowledge they contain should be used more widely by hotel managers looking to set a strong foundation for their management strategy. Here’s 10 of the best.
How to become a better hotel manager: Tips, tricks, and advice
Being a good hotel manager requires a lot of personal skills and knowledge. Here’s some high-level advice to point you in the right direction.
4 simple food and beverage lessons for hoteliers
Providing exemplary food and beverage service at your hotel will go a long way to generating positive reviews and return business. Here are some tips.
4 simple ways to improve guest services in your hotel
Guest satisfaction has a major impact on the success of your hotel business. These tips from SiteMinder will help your hotel improve the guest experience.
4 easy ways to surprise and delight your hotel guests this Christmas
It’s an exciting time of year and guests will be expecting a great experience at your hotel. Here’s how you can keep them happy this festive period.
The new relationship between technology and the travel industry workforce
Technology holds a number of benefits for the hospitality industry and it’s having a huge impact on the workforce and the way businesses manage customer relationships.
Your November guide to what’s on with SiteMinder
Every month provides opportunities to get involved with SiteMinder. Here’s how you can connect with us at November’s events...
Profiling ‘The Choreographer’: Is this your hotel of the future?
‘The Choreographer’ is a hotel of the future which will redefine service by managing the entire travel experience in a painless manner to remove any stress from the guest.
Future Hotel Guests: Tomorrow’s traveller tribes revealed
Future travellers will be even more complex than they are now, with more options, diversity and better access to technology. How can your hotel respond?
5 of the best go-to podcasts for hotel managers
Podcasts are a great resource for hotels, offering a vast amount of knowledge and expertise that hoteliers can use to successfully run their business.