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ResNexus vs SiteMinder

  Posted in Comparison  Last updated 23/01/2024

What is ResNexus compared to SiteMinder?

ResNexus and SiteMinder are both prominent players in the hotel management software industry. While they share some similarities, their offerings and capabilities differ in several key areas.

ResNexus is a cloud-based property management system. It’s designed to cater to the needs of hoteliers by providing a platform that connects to 13 of the top leading industry partners. It’s available on desktop as well as via the ResNexus mobile app. Being an older brand, ResNexus has its strengths but also faces limitations in terms of connectivity and modern integrations.

SiteMinder is a comprehensive hotel management software solution tailored for medium to large hotels. With the largest number of PMS partners in the industry, it boasts over 1,500 best-in-class tech partners. SiteMinder’s expansive network includes industry giants such as Booking.com, Expedia, Airbnb, and TripAdvisor, positioning it as a leader in the field.

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ResNexus and SiteMinder comparison

When it comes to choosing a hotel management software, the devil is in the details. Both ResNexus and SiteMinder offer a range of features designed to streamline operations and boost revenue. However, what sets SiteMinder apart is its expansive network, modern infrastructure, and commitment to transparency. 

Here’s a comparison of the two platforms, focusing on key features that most hoteliers consider essential, with further details below.

PMS integration
SiteMinder ResNexus
SiteMinder has the largest number of PMS partners in the industry, over 1000 best-in-class tech partners, the largest number of fast and reliable 2-way PMS integrations in the industry. Industry partners such as Booking.com, Expedia, Airbnb, TripAdvisor, and more. ResNexus is an all-in-one, cloud-based property management system that connects to 13 hotel industry partners.
Local Team
SiteMinder ResNexus
SiteMinder has a global presence and also has local teams which are better for support and sourcing international travellers. Global team of specialists with available 24/7 support. Privately owned with no known venture backing. According to reviews, they have limited weekend support and not a lot of headcount support. They advertise 24/7 support but reviews say otherwise.
Set up support
SiteMinder ResNexus
Simple and easy to use platform all in one place. With a dedicated help centre/help resource with online documentations for additional support, SiteMinder can provide solutions and answers right at their fingertips.  The setup process is complicated and no documentations available online or on the platform for support. No training or onboarding process, takes a long time and big investment to learn how to set up and navigate Resnexus. Support portal doesn’t have any documentations
Channel connections
SiteMinder ResNexus
SiteMinder has over 450 distribution channels, including the GDS. Though they have more features to offer, Resnexus is an ageing brand with limited connectivity only around 5 OTA channels.
Guest acquisition network
SiteMinder ResNexus
SiteMinder drives more commission-free bookings through direct channels and you get to save time and effort with a single place to manage your distribution, reservations and payments. Limited network due to its older infrastructure. ResNexus offers direct connections to our many marketing channel integrations for a small 1% commission fee per booking.

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PMS connectivity

PMS connectivity is the backbone of any hotel management system. While ResNexus offers solid connections to 13 industry partners, SiteMinder takes it a step further. With the largest number of PMS integrations in the industry, SiteMinder ensures that you’re not just connected, but also have the flexibility to choose the best partners for your specific needs.

Direct conversion experts

Direct conversions are a critical metric for any hotelier focused on boosting revenue. ResNexus charges a 1% commission fee for direct bookings, which can add up over time. SiteMinder’s built-in booking engine, however, focuses on driving commission-free bookings, allowing you to retain more of your hard-earned revenue.

Automated payment

The payment process should be as straightforward as possible, both for the hotelier and the guest. How ResNexus reservations work ends up with a more complex pricing structure for hoteliers, which could lead to unexpected costs. SiteMinder offers a transparent, simple pricing model with no additional fees, making it easier to manage your finances.

One centralised platform

Having a centralised platform for all your hotel management needs is not just convenient—it’s essential for efficient operations. While the ResNexus reservation system is unified, its limited OTA connectivity can be a bottleneck. SiteMinder offers a truly centralised hotel commerce platform with a wide range of distribution channels, ensuring that you never miss an opportunity to boost revenue.

Guest acquisition network

A robust guest acquisition network can make or break your hotel’s success. ResNexus reviews reveal that, being an older brand, it has limitations in this area. SiteMinder, with its modern infrastructure, offers an expansive network that includes major industry players, giving you a competitive edge in guest acquisition.

siteminder-hoteltechawards-announcement
SiteMinder vs ResNexus: SiteMinder wins the most no. 1 awards at the Hotel Tech Awards

Benefits of choosing SiteMinder over ResNexus

While both ResNexus and SiteMinder offer a variety of features aimed at simplifying hotel management, SiteMinder goes above and beyond in delivering unique benefits that make it a compelling choice. The platform is designed not just to meet the immediate needs of hoteliers but to anticipate future industry trends and requirements. Here are some distinct advantages that make SiteMinder the go-to choice for forward-thinking hoteliers:

  • Scalability – SiteMinder’s solutions are built to grow with your business, whether you’re adding new properties or expanding into new markets.
  • User-friendly interface – The platform is designed with user experience in mind, making it easy for staff at all levels to navigate and operate. You can access everything you need across every channel from a single place.
  • Data-driven insights – SiteMinder offers robust analytics and reporting features, including competitor pricing insights, enabling you to make informed decisions that can significantly boost revenue.
  • Multi-language support – With a global customer base, SiteMinder offers multi-language support, making it easier for international staff and guests to interact with the platform.
  • 24/7 customer support – Unlike many competitors, SiteMinder offers round-the-clock customer support, ensuring that any issues are promptly addressed, thereby minimising operational disruptions.

By offering these unique benefits, SiteMinder not only addresses the current needs of hoteliers but also positions them for future success in an ever-evolving industry.

SiteMinder vs ResNexus
SiteMinder vs ResNexus

ResNexus vs SiteMinder: Which one to use?

The choice between ResNexus and SiteMinder boils down to the specific needs and preferences of the hotelier. For those seeking a modern, comprehensive solution with expansive connectivity and transparent pricing, we submit SiteMinder as the stronger option. However, for hoteliers who are comfortable with a more traditional system and have limited connectivity needs, ResNexus might suffice.

By Dean Elphick

Dean is the Senior Content Marketing Specialist of SiteMinder, the leading technology provider delivering hoteliers unbeatable revenue results. Dean has made writing and creating content his passion for the entirety of his professional life, which includes more than six years at SiteMinder. Through content, Dean aims to provide education, inspiration, assistance and value for accommodation businesses looking to improve the way they run their operations achieve their goals.

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